Virgin Media Community

[chris_k97]

I have a hub 4 in a gig1 area but when I try to use https://www.samknows.com/realspeed/  it tells me I don’t have a compatible router, I am connected to the home network in router mode with no VPN running. 

[DigitalDreams]

We get the same. Some days it works others we get the error message. Hence we also use two other sites, amazing how they can sometimes give very similar results, other days a vast difference.

[jbrennand]

Try these two - both work fine and are very close. But just speeds to device
______________________________________________
Test speeds at

https://speedtest.samknows.com/
- or
https://www.speedtest.net/

- try on 2 different browsers - as Chrome sometimes gives odd results.

[Client62]

Verify the ISP is Virgin Media & then give it another try.

https://whatismyipaddress.com/

https://www.samknows.com/realspeed/

[Molly_T]

Hi Chris_k97 👋 welcome to the community! Thank you for posting. 
Sorry to hear you are having issues accessing sam knows. Were you able to try the advice of the community members? Are you still having issues accessing 👉 RealSpeed - SamKnows?

Can I just check the reason you are trying to access? Are you having some connection issues we need to be aware of so we can offer you support?

Please let us know if there is anything you need our help with!

All the best. 🌞

[lojelo5]

I had this problem yesterday my download speeds are all over the place, though a reboot of the hub fixed the issue getting it to work my download speeds are still fluctuating way to much.

[Client62]

"I had this problem yesterday my download speeds are all over the place"

But still no data shared.

Show the results from these types of test to get VM's attention.

https://www.samknows.com/realspeed/

http://cloudtalk.speedtestcustom.com/

[jhuk]

I would not go by Samknows, it always has been crap even before it was added to the HUB's

Just ran it for first time in ages (VM would blame my PC here), even had the exact opposite where it is double digits in and full speed out.

Then I download a 5GB NBZ at 930-940Mb/s, so which would you go by?