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Unable to upgrade to M500

I'm currently on the M350 package and M500 has been available in my area for some time now but i'm still not able to upgrade to it online despite the fact if I check my postcode for a new connection, M500 is an available option.

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Re: Unable to upgrade to M500

Call in to upgrade. They are still picking up - trying at 08.00 gives you the best chance of a quick pick up.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.