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tlbanks
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Unable to get >40 MB download despite being on M200 package

Hi,

Hoping that I've posted this in the right board - if not, please let me know.

Several years ago, the pavement outside our property was resurfaced and during the process, the Virgin cable was severed. An engineer attended at the time and created a temporary fix, by routing a connection from the neighbouring property (also a Virgin customer), across the front of the properties, which is not ideal.

I've been paying for the M200 package for over 12 months and despite upgrading to the latest hub and rebooting on a period basis, I'm not receiving anywhere close the publicised M200 download speeds and wonder if the temporary connection is causing this.

I've run speed tests 3/day for a week using a direct wired connection (from laptop to router) and can never achieve a download speed greater than 35.3 Mbps.

Could someone please clarify whether the poor performance is a result sharing a line with the next-door neighbour or whether there are other factors at play?

Thanks in advance.

Tom

 

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DJ_Shadow1966
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Re: Unable to get >40 MB download despite being on M200 package

Hello
Thank for joining in on the forum, we will try the best to get your issue resolved.

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

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tlbanks
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Re: Unable to get >40 MB download despite being on M200 package

Hi Mike,

Many thanks for your quick reply, please find below the requested outputs and I'll make sure none of the cabling is damaged and correctly terminated. I'll also subscribe to BB Quality Monitor tool. 

Thanks again

Tom

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 299000000 4.1 40 256 qam 21
2 139000000 7.3 40 256 qam 1
3 147000000 7.1 40 256 qam 2
4 155000000 7.1 40 256 qam 3
5 163000000 7 40 256 qam 4
6 171000000 6.6 40 256 qam 5
7 179000000 6.5 40 256 qam 6
8 187000000 6.5 40 256 qam 7
9 195000000 6.3 40 256 qam 8
10 203000000 6 40 256 qam 9
11 211000000 5.5 40 256 qam 10
12 219000000 5.5 40 256 qam 11
13 227000000 5.4 40 256 qam 12
14 235000000 5 40 256 qam 13
15 243000000 4.5 40 256 qam 14
16 251000000 4.5 40 256 qam 15
17 259000000 4.6 40 256 qam 16
18 267000000 4.8 40 256 qam 17
19 275000000 4.5 40 256 qam 18
20 283000000 4.4 40 256 qam 19
21 291000000 4.1 40 256 qam 20
22 307000000 4.1 40 256 qam 22
23 315000000 4.1 40 256 qam 23
24 323000000 4.1 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 8 0
2 Locked 40.9 0 0
3 Locked 40.9 6 0
4 Locked 40.9 16 0
5 Locked 40.3 17 0
6 Locked 40.3 16 0
7 Locked 40.9 16 0
8 Locked 40.9 4 0
9 Locked 40.9 6 0
10 Locked 40.9 4 0
11 Locked 40.3 3 0
12 Locked 40.9 6 0
13 Locked 40.9 4 0
14 Locked 40.3 5 0
15 Locked 40.3 2 0
16 Locked 40.9 5 0
17 Locked 40.3 8 0
18 Locked 40.3 5 0
19 Locked 40.9 8 0
20 Locked 40.9 11 0
21 Locked 40.3 11 0
22 Locked 40.3 10 0
23 Locked 40.9 7 0
24 Locked 40.3 12 0


Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600024 4.475 5120 64 qam 13
2 39400024 4.525 5120 64 qam 12
3 46199993 4.625 5120 64 qam 11
4 53699971 4.775 5120 64 qam 10

 

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
3254k;fg87dsfd;kfoA,.iyewrkldJ

 

Primary Downstream Service Flow
SFID 914
Max Traffic Rate 230000061
Max Traffic Burst 42600
Min Traffic Rate 0

 

Primary Upstream Service Flow
SFID 913
Max Traffic Rate 22000061
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort

Network Log

Time Priority Description

14/09/2020 09:50:4noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/09/2020 09:49:56Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2020 14:34:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 11:44:10noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 11:44:10ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 08:08:1ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2020 04:34:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2020 06:55:13ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/09/2020 15:57:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 21:15:53noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 21:15:53ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 15:59:48ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 15:32:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/09/2020 00:11:44ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/09/2020 04:17:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2020 18:56:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2020 18:56:44ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/09/2020 03:59:1ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2020 15:17:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/09/2020 13:01:21ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Buffer6
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Re: Unable to get >40 MB download despite being on M200 package

Log in to your Hub http://192.168.0.1/  on Router mode or http://192.168.100.1/  in Modem mode

Click on Devices connected this will show you the speed of your laptop to the Hub it should be 1000Mbps

if it's 100 Mbps then your equipment won't go faster than 100Mbps usually a lot slower

Check that you have a Gigabit NIC (Network Interface Card) in your laptop, this is required to get speeds more than 100Mbps

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Re: Unable to get >40 MB download despite being on M200 package

Hey tlbanks,

 

I have been able to locate your account and can see nothing that would be causing the issues that you're having.

 

Have you had chance to check if any of the visible/accessible cabling has been damaged?

 

Regards

Steven_L

tlbanks
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Re: Unable to get >40 MB download despite being on M200 package

Hi Steve_L - Thanks for investigating the fault, I think I've discovered the problem in that one of the CAT5 cables looked to have a damaged terminal. I've since replaced it, rebooted the router a couple of times and I'm now getting 200MB download speeds via a wired connection, which is great.

Out of interest, I'm thinking of purchasing TP Link powerline adapters to provide a wired connection to another part of the house - assuming that the adapters support 1GBps (or greater) speeds, would you expect the same speed as a direct wired connection between laptop and router?

Many thanks

Tom

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MikeRobbo
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Re: Unable to get >40 MB download despite being on M200 package

With Power Line Adaptors you are relying on ring mains cables that weren't designed for data transfer.

Have a read of >> THIS << article.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
tlbanks
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Re: Unable to get >40 MB download despite being on M200 package

Many thanks Mike - definitely food for thought... Looks like I might have to revisit the routing of network cable to the right location and all the holes and swearing that entails.

Thanks again

Tom

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MikeRobbo
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Re: Unable to get >40 MB download despite being on M200 package

Ethernet cable is without doubt the way to go, maybe with a >> simple switch << at the end.

Or ethernet cable  with a >> Wi-Fi Access Point  << which would give you additional Wi-Fi coverage.

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.