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Wolfstinger
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Ultra Low upload speed and dropping out

Hey all, 

I had some engineers work on Friday, and since then the download & upload speed has been affected. It is genuinely appalling. DL speed is running about half of usual speed but is very inconsistent and upload speed is 1% of its usual. On M100. From 3 recent speed tests, UL speed came out as 0.08 MBPS on average. Connection is also dropping out. This is not a WiFi issue as I connected up with ethernet and the same results occurred.  Details below.

STATUS

Spoiler
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz)
202750000
Locked
Ranged Upstream Channel (Hz)
46200019
Locked
Provisioning State
Online

DOWNSTREAM

Spoiler
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12027500000.940256 qam9
22107500001.240256 qam10
3218750000140256 qam11
42267500000.738256 qam12
52347500000.238256 qam13
6242750000038256 qam14
72507500000.238256 qam15
82587500000.740256 qam16
92667500000.940256 qam17
102747500000.438256 qam18
11282750000038256 qam19
12290750000-0.538256 qam20
13298750000-0.238256 qam21
143067500000.238256 qam22
153147500000.540256 qam23
163227500000.940256 qam24
173307500000.738256 qam25
183707500000.240256 qam26
193787500000.540256 qam27
203867500000.740256 qam28
213947500000.540256 qam29
22402750000040256 qam30
23410750000040256 qam31
24418750000040256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.32719943212219318
2Locked40.3291643246099716
3Locked40.3277108147618513
4Locked38.92528201914820421
5Locked38.92568283715263300
6Locked38.9288045256950859
7Locked38.9300843053431038
8Locked40.3301439241201056
9Locked40.924731883941177
10Locked38.9181985422377676
11Locked38.919632061772518
12Locked38.621868083117799
13Locked38.924028696137661
14Locked38.923569609121930
15Locked40.32062752854183
16Locked40.916695911413607
17Locked38.9828846640358
18Locked40.364730947827
19Locked40.339166507190
20Locked40.314890818466
21Locked40.96642788618
22Locked40.33429756832
23Locked40.39179224757
24Locked40.311039522278

UPSTREAM

Spoiler
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14620001951512064 qam5
23940000051512064 qam6
33260004951512064 qam7
42580016151512064 qam8


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0090
2ATDMA00330
3ATDMA00180
4ATDMA00160

Please help  - Meetings for work have been atrocious!

Thanks

 

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dw796
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Re: Ultra Low upload speed and dropping out

Do you have a Broadband Quality Monitor set up on thinkbroadband.com

Also, do you have a read upload LED on the optical connection in the box on the front of your house?

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Wolfstinger
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Re: Ultra Low upload speed and dropping out

My Broadband Ping - VM 6

Here you go.

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Andrew-G
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Re: Ultra Low upload speed and dropping out

Upstream power is too high and there's too many timeout errors on the upstream, that in turn is causing high downstream uncorrected (post-RS) errors because it's messing the communications between the hub and VM's network gear.  Luckily that's usually an easy fix for a technician.  I've flagged this for the forum staff to advise - unless it is a known area fault already being worked on then they will book a technician visit for you, so you can avoid the joys of VM's dreadful telephone support.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Zach_R
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Helpful Answer

Re: Ultra Low upload speed and dropping out

Hi @Wolfstinger,

Thank you for your posts and welcome to our community forums. We're here to help.

I am really sorry to hear that you're facing some issues with your connection lately.

I'm going to send you a private message in a few moments. Please respond to that at your convenience with the additional details requested and we can proceed from there.

Thanks,
 



Zach - Forum Team


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