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Ultimate Half Speed

I was on the full package on 500mb. I was pusuaded to renew via retantions for the Ultimate package.

The operator claimed my post code didn't allow 500mb so put me on 250mb. As I was on 500mb before as are a number of my neighbours rather confused.

Any ideas who to contact to get the 500mb?

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Re: Ultimate Half Speed

Hi Loseby,

 

Thanks for your post on our Community Forums

 

I can see that the maximum we can currently sign customers up for is 350mb, This can be due to the level of network usage in your local area - meaning any package upgrades or new customers that come into the business will only be able to get a maximum speed of 350mb currently.

 

Our engineers will work towards once again providing the 500mb download speed again for new package upgrades and new customers

 

If you place your hub in modem mode and run a speed test with an Ethernet cable, what speed are you able to record?

 

Kindest regards,

 

David_Bn

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