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Pleasehelpus
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URGENT: SLOW WIFI

Our WiFi download speed has been below 5mbps for a week now. We have tried every online solution and support has asked us to use this forum. We have tried a factory reset, moving the router and have watched every online help video. We were promised a minimum of 50mbps of speed when we signed up but this has not been reached in a week. Does anyone have any advice, as a group of students this is a major problem for us and we really need our WiFi back ASAP. Even with a wired connection the speed is 3.1mbps of download, as a house of students we really need faster wifi than this so can someone please help!

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