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Smokey87
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Ts25 slow speed

Hi

any help would be appreciated. I get 180-200mbs most of the time randomly the speed will drop down to 20mbs site there for 5-10 mins and the return to 200mbs. Even if I only have 1 device on. And I’m sat in the same room as the router.

any suggestions?

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MikeRobbo
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Alessandro Volta
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Re: Ts25 slow speed

Welcome to the Trials & Tribulations of Wi-Fi

The problem with Wi-Fi is that it can be brilliant at breakfast time and useless by lunchtime and you haven't changed anything, BUT, something, somewhere has changed, then you can spend hours and even days trying to find a fix for something that can be totally out of your control.

If you remove all the internal walls, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from a VM Hub.

Many people have accepted that the VM Wi-Fi is poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.

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Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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