Dear all,
I have been totally cut off since 3pm Thursday and Virgin Media do not seem to care.
The Internet to my cable modem went down at 14:55 on Thursday. On Friday lunchtime I chatted on WhatsApp with a VM representative who said:
"As per our record shows the issue is out side the premises where our engineer are working on it to resolve the issue for you. I can see the issue will be resolved with in 24 hours and you will be compensated for the loss of services accordingly. If you seem you have not been compensated you can contact us and our team will help you on the compensation."
I have not seen any improvement after 30 hours and most concerningly the status checker says everything is fine - my hub can be reached and there are no network problems.
Please can anyone help?
My BQM
Downstream ChannelsLock StatusChannel IDFrequencyModulationRx PowerRxMERPre RS ErrorsPost RS ErrorsLocked1139000000 Hz256 QAM2.7 dBmV 30.6 dB2037983711379561Locked2147000000 Hz256 QAM-3.0 dBmV 28.0 dB2940439512367433Locked3155000000 Hz256 QAM-0.3 dBmV 30.0 dB2244122612244250Locked4163000000 Hz256 QAM1.1 dBmV 31.7 dB125399651752115Locked5171000000 Hz256 QAM4.7 dBmV 36.2 dB307302Locked6179000000 Hz256 QAM5.6 dBmV 34.8 dB343279Locked7187000000 Hz256 QAM4.1 dBmV 34.3 dB329607383Locked8195000000 Hz256 QAM2.3 dBmV 32.4 dB32578438
Upstream ChannelsLock StatusChannel IDFrequencyModulationTx PowerModeChannel BandwidthSymbol RateLocked653700000 HzATDMA41.0 dBmV64QAM6400000 Hz5120 Ksym/secLocked1032600000 HzATDMA40.0 dBmV64QAM6400000 Hz5120 Ksym/secLocked746200000 HzATDMA40.3 dBmV64QAM6400000 Hz5120 Ksym/secLocked839400000 HzATDMA40.3 dBmV64QAM6400000 Hz5120 Ksym/sec