Thanks for that. I notice there are quite regular measurements below the minimum bandwidth threshold. Any tips on what to look out for before contacting VM? Would you expect to see consistent measurements below the threshold (500) before contacting VM, or is intermittent enough? I know it will be up and down, just wondering what’s normal for Virgin Media. Thanks.
Thanks, yes indeed, the measurements are from an Ethernet connection, and show consistent 945 with the occasional lower. The question was really about the threshold you would expect to have to contact Virgin Media, say if you measured under 500 for a whole day.
VM will attend to fix erratic speeds even above the minimum speed guarantee if you can show evidence of a problem, in the shape of latency faults (eg through a BQM), or problems in the hub's status data, such as power, noise or modulation issues, high error counts, or network log issues. You'll struggle to get the offshore script readers understand any of that, but if you have a problem then report it here, the forum staff are far more helpful. And if you don't know what to look for in the hub's status data, there's plenty of people here who do, and will help.
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