This is so true. I asked in the past for baby tc to be added to my package. Its a single channel that should have cost £5.99 the person added a full package and when I tried to cancel I was told that I had to pay a cancellation charge.
In the end a subject access request was submitted and the refund was given for the cancellation charge. The while farce took weeks to sort out.
Offshore call centres are causing the massive drop year on year of loyal virgin media customers.
This today is the final straw for me and I am done.
I have 3 months to go with my contract then I am off to hyperoptic for my broadband.
Thankfully 1gb broadband and fibre to door is becoming more accessible, virgin media have failed to realise this and I can guarantee in a couple of years they will be clinging on to life as an isp.
Once the current generation of TV viewers drip off the revenue from this will also drop as customers switch to online platforms for their viewing pleasure.
Who needs virgin media anyway?
When we are given lies deception and manipulation worthy of a report to the ombudsman it's time to look elsewhere.
Shame on your oversees call centres. They may make you money but it's dirty money obtained by dishonest staff.
This is not the virgin media that I knew.
So basically, what you are saying is that Virgin Media, via one of their agents, deliberately attempted to mis-sell you a product by claiming that you would have to pay an extra £5 per month when, actually it would be free for you, no?
This is actually, illegal!
Now, at best, we can imagine that VM's customer services staff are, at best, not properly trained and simply are not in any position to correctly advise customers, or at worse are 'incentivised' to 'upsell' services, and are actively instructed to do so, even if it involves directly lying to customers!
Maybe, if you can be bothered, make a complaint to OFCOM about your experience. Now, admittedly, they are the world's most useless and toothless regulator, except, given enough complaints, you never know, a Government in a bit of trouble, wanting some good news, might, just might, lean on them to 'make an example of an ISP', with a truly eye-watering fine so as to show how they are 'putting the consumer first'!