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BenWill76352165
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Throttling the connection

So, yet again and for 3 weeks I have been in the same situation. VM claim not to throttle speeds, but have not given any help to solve this problem. 8am fine, 8.55am less than 5 mbps upload, but 9,05am, less than 2 mbps upload. 

Done multiple full testing and resetting. Wired, non-console speed checks. Engineer been. No help and no resolutions. 

How am I supposed to work from home when I am not getting the speeds paid for and expected and VM offer no alternative....... Let alone any pre-warning. Been on Twitter a number of times, still no resolution. 

 

 

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11/01/21

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08.35

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08.50

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08.51

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08.59

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09.02

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09.04

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09.20

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conman33158
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Re: Throttling the connection

Can you please upload your router stats

Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into your address bar at the top of your browser

For Hubs 2 & 3 - DO NOT LOG IN, just click “Check Router Status”

For Hub 4 - When the page appears LOG IN then click on:

Advanced Settings > Tools > Network Status.

Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs, if you get a yellow warning just click the Post button again. You can use more than one post for each item if needed.

If you get a warning when you hit “Post” just hit “Post” again and it should work ok!

Please do not use screenshots

Also can you please set up a Broadband Quality Monitor (BQM) at thinkbroadband.com.

Post a 'Live Link' to your BQM on here asap.

Under your graph you just created Click (Share Live Graph) then click generate.

Copy the text in the Direct Link box and paste it on here

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Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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BenWill76352165
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Re: Throttling the connection

Hi, 

I have spoken to numerous people and am aware of the reduction in service which will be 'fully resolved' by the 3rd Feb supposedly. My 2 main complaints are: 

1. I was never advised in advance of this loss of service. It has had a SIGNIFICANT impact on my ability to work from home and I was dumped into this situation with no pre-warning. 

2. I have purchased a 4G router and had to swap across to this to be able to do any video calls. I have been left with no choice. My request was to ensure Virgin would cover the costs of this additional equipment I had to purchase to provide me with the ability to carry on working. 

 

All the other elements I highlighted were as part of the complaint process which, STILL has not been followed. I have had numerous promises of a call back, all of which have been ignored. Whats the point of telling someone you will call them back if you have no intention of doing it. Why cant everyone just be honest with the problem, I have advised of a simple (& what I consider reasonable) resolution. 

 

 

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