I have consistently been getting poor downloads speeds, nowhere near to my 150Mbps, and even worse upload speeds. I am unable to even host an MS Teams audio call as participants hear only every other word or so. I have reset the router and done all the other suggested things but this is causing me real pain as I am unable to work effectively at home. This has gotten worse over the past week or so, coincidentally when the kids are now all being schooled online, so feel this is a utilisation problem. I have tried to contact customer services via phone and chat to find out but no response at all from either. I have a Hub 3.0 installed last summer so fairly new. Can anyone please help me?? Many thanks Cathy
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.