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owenbuck
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Terrible upload speed

Hello..! I'm getting a terrible upload speed - less than 1Mbps... Took over two days to upload a 30 minute video to youtube..! Any ideas what to do to improve it..?

FYIO - I'm getting pretty OK download speeds - around 50Mbps...

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Jamie-T
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Message 2 of 8
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Re: Terrible upload speed

seems to be the same for most of their customers...
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owenbuck
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Re: Terrible upload speed

Anyone able to offer any ideas how to solve this..? Anyone from Virgin Media..?

It really is unacceptable..!

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Richymc89
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Re: Terrible upload speed

I’ve had this before and suffering again, last time the cable was damaged when it was screwed into the wall socket.

owenbuck
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Re: Terrible upload speed

Out of interest... how did you know the cable was damaged..?

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Richymc89
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Re: Terrible upload speed

An engineer came out to investigate the issue, he found small frays on the connection terminals 

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owenbuck
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Re: Terrible upload speed

Wow..! How on Earth did you get an engineer there..?!

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Richymc89
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Re: Terrible upload speed

Whenever I have a service install I’ll take the engineers number, so in this instance, I called him to say I had problems and he sorted it.