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Audigy
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Message 1 of 11
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Terrible upload speed

Over the past week my upload speed has been getting worse, and making the internet unusable, it has even got so bad that i might have to stop working from home,

I can connected to the modem via ethernet cable, and I have rebooted my modem numerous times which has made no difference. My downloads speed seems to be fine its just the upload.
I have checked for loose connections and have found none.

M200 Fibre Broadband

BQM 

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Audigy
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Message 2 of 11
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Re: Terrible upload speed

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1291000000-3.738256 qam20
2139000000-1.937256 qam1
3147000000-2.238256 qam2
4155000000-2.437256 qam3
5163000000-2.537256 qam4
6171000000-2.537256 qam5
7179000000-2.537256 qam6
8187000000-2.737256 qam7
9195000000-2.738256 qam8
10203000000-338256 qam9
11211000000-338256 qam10
12219000000-338256 qam11
13227000000-3.238256 qam12
14235000000-3.438256 qam13
15243000000-3.738256 qam14
16251000000-3.538256 qam15
17259000000-3.937256 qam16
18267000000-3.438256 qam17
19275000000-3.738256 qam18
20283000000-3.538256 qam19
21299000000-438256 qam21
22307000000-438256 qam22
23315000000-438256 qam23
24323000000-4.238256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6840
2Locked37.6380
3Locked38.6250
4Locked37.3280
5Locked37.6390
6Locked37.6320
7Locked37.6900
8Locked37.6680
9Locked38.6240
10Locked38.9170
11Locked38.6260
12Locked38.6310
13Locked38.6330
14Locked38.6270
15Locked38.6380
16Locked38.6390
17Locked37.6380
18Locked38.9510
19Locked38.6550
20Locked38.9720
21Locked38.61240
22Locked38.91740
23Locked38.62020
24Locked38.63230
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Audigy
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Message 3 of 11
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Re: Terrible upload speed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000051512032 qam3
23260000051512032 qam5
33940000051512032 qam4
45370000051512032 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 4 of 11
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Re: Terrible upload speed

Network Log

Time Priority Description

11/01/2021 16:13:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2021 16:13:16Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 14:29:7noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:18noticeReceived REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:17criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:16criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:15criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:14criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:13criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:12criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:11criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 08:44:10criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Audigy
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Message 5 of 11
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Re: Terrible upload speed

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MikeRobbo
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Alessandro Volta
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Message 6 of 11
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Re: Terrible upload speed

Your Upstream Power Levels are all maxed out and the modulations are running at 32  QAM, they should be 64 QAM.

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000051512032 qam3
23260000051512032 qam5
33940000051512032 qam4
45370000051512032 qam2

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 7 of 11
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Re: Terrible upload speed

Looking at your BQM there is likely a bad connection somewhere.

Try a reboot of the Hub using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

While the Hub is powered off go around all the accessible co-ax connectors inside and outside to ensure that they are finger tight.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try check your BQM in about an hours time..


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Audigy
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Message 8 of 11
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Re: Terrible upload speed

Ive done as you suggested and just checked my upstream, and its all back to 64 & my upload speeds seems to be back to normal, I will monitor it throughout the day.

Thanks for your help & suggestions 🙂

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000049512064 qam3
23260000050.5512064 qam5
33940000049512064 qam4
45370000049512064 qam2
MikeRobbo
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Message 9 of 11
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Re: Terrible upload speed

Did you find any loose connections ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Audigy
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Message 10 of 11
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Re: Terrible upload speed

I didnt find any loose connections, all I did differently from before was swap over the cables from the cable box and the modem.

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