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Terrible speeds for 200mb contract

16.9 Download

12.9 upload

 

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Re: Terrible speeds for 200mb contract

 

1323000000-237256 qam24
2139000000-136256 qam1
3147000000-137256 qam2
4155000000-0.737256 qam3
5163000000-0.937256 qam4
6171000000-0.736256 qam5
7179000000-0.736256 qam6
8187000000-0.536256 qam7
9195000000-0.737256 qam8
10203000000-0.737256 qam9
11211000000-137256 qam10
12219000000-137256 qam11
13227000000-1.237256 qam12
14235000000-1.437256 qam13
15243000000-1.537256 qam14
16251000000-1.537256 qam15
17259000000-1.537256 qam16
18267000000-1.737256 qam17
19275000000-1.937256 qam18
20283000000-1.537256 qam19
21291000000-1.737256 qam20
22299000000-237256 qam21
23307000000-1.937256 qam22
24315000000-1.737256 qam23



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.3790
2Locked36.8540
3Locked37.34240
4Locked37.3340
5Locked37.3580
6Locked36.61908
7Locked36.610980
8Locked36.66520
9Locked37.3820
10Locked37.3330
11Locked37.3340
12Locked37.3270
13Locked37.6370
14Locked37.3420
15Locked37.3370
16Locked37.6240
17Locked37.3470
18Locked37.3470
19Locked37.6590
20Locked37.6770
21Locked37.3500
22Locked37.3410
23Locked37.3540
24Locked37.6580
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Re: Terrible speeds for 200mb contract


1537000432.775512032 qam2
2394000562.775512032 qam4
3462000292.775512032 qam3
4602999962.775512032 qam1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
 
*****
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Wise owl
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Re: Terrible speeds for 200mb contract

Wired connection or wireless?

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Re: Terrible speeds for 200mb contract

Wireless. 

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Wise owl
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Re: Terrible speeds for 200mb contract

The 200Mb speed is what you should get with a device wired to the Hub. WiFi speed depends on a number of local factors in your house. 

There are several ways of improving your WiFi connection and if you browse around this site you will find lots of links to advice. 

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Re: Terrible speeds for 200mb contract

Yeah I get that, but it’s a 2 bed bungalow and everything is powered on WiFi these days hive, echo, cctv which are not wired in so don’t work. 

 

 

 

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Alessandro Volta
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Message 8 of 12
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Helpful Answer

Re: Terrible speeds for 200mb contract

Your upstream power levels are all very low at 27.75 dBmV (2.775 is a firmware x10 known reporting error) and below the recommended minimum level. Not sure if its responsible for your issues - a VIP should comment) but it will need a technicians visit to fix - call it in as a fault

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Terrible speeds for 200mb contract

Thank you for your msg, I have now been in contact with VM and have an engineer coming Thursday. 👍

 

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Wise owl
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Message 10 of 12
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Re: Terrible speeds for 200mb contract

Yeah I get that, but it’s a 2 bed bungalow and everything is powered on WiFi these days hive, echo, cctv which are not wired in so don’t work. 

Yes it should certainly work in your bungalow, which is why I said it may not be working properly at the moment and may need some adjustment.  WiFi is different in every situation and yours need to be optimised.

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