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Terrible speeds and contract changed

I am paying for m200 broadband , consistantly get 80-90, helpline says all checks done at their end show no probs so nothing can b done, and this is after my contract was changed by virginmedia 1 month after joining, and the new monthly payment has been increased by vm by 18 pounds a month!!! What a way to treat your customers, as soon as I can I'm cancelling .

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Very Insightful Person
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Message 2 of 14
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Re: Terrible speeds and contract changed

80-90 mbps is suspiciously close to what you get if you are not using GB enabled devices - but just 10/100 ones.
What device(s) are you testing on and what are the specs of the NIC card? Are the drivers up to date? Any non-GB switches in the loop?

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Alessandro Volta
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Message 3 of 14
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Re: Terrible speeds and contract changed

80 - 90 mbps is suspiciously close to a single stream wireless N device on the 5GHz band.

So the first basic step would be to state how you are connecting to the Hub, wired or wirelessly before delving into hardware specs.

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Message 4 of 14
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Re: Terrible speeds and contract changed

I'm testing on a wired connection to my PC, and before the contract change, when I was paying for m100 broadband, I was consistently getting 95-105 gb, the problem now is I am now paying( through the nose) for m200 and now getting worse speeds than before.

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Alessandro Volta
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Message 5 of 14
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Re: Terrible speeds and contract changed

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.0.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting, but do obscure personal information like your WAN IP address.
It might be worth checking the configuration page to double check you have been provisioned correctly.

As a wired connection has been confirmed I would now check that your Ethernet NIC is gigabit rated and you are using CAT 5E or better Ethernet cable.
It maybe worth trying a different Ethernet cable as they can go bad.

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Re: Terrible speeds and contract changed

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1483000000-0.540256 qam30
2187000000-4.240256 qam7
3195000000-3.940256 qam8
4203000000-4.240256 qam9
5211000000-4.240256 qam10
6219000000-440256 qam11
7227000000-4.440256 qam12
8235000000-3.740256 qam13
9243000000-3.740256 qam14
10251000000-3.740256 qam15
11259000000-3.740256 qam16
12267000000-3.540256 qam17
13275000000-3.240256 qam18
14283000000-340256 qam19
15291000000-340256 qam20
16299000000-2.740256 qam21
17307000000-2.540256 qam22
18315000000-2.740256 qam23
19323000000-240256 qam24
20443000000-240256 qam25
21451000000-1.940256 qam26
22459000000-1.240256 qam27
23467000000-1.440256 qam28
24475000000-1.540256 qam29



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.922140
2Locked40.381369
3Locked40.363978
4Locked40.3553138
5Locked40.356372
6Locked40.958879
7Locked40.959969
8Locked40.953768
9Locked40.3414144
10Locked40.3430137
11Locked40.945164
12Locked40.947073
13Locked40.343867
14Locked40.337853
15Locked40.335859
16Locked40.3343124
17Locked40.339544
18Locked40.339659
19Locked40.335258
20Locked40.328635
21Locked40.930311
22Locked40.33242
23Locked40.93144
24Locked40.322635
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Message 7 of 14
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Re: Terrible speeds and contract changed

my pc is 3 years old and i am

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1394000004.725512032 qam10
2258000004.575512032 qam12
3325999744.725512064 qam11
4461999474.725512064 qam9


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

using cat 6 cable to connect to the modem.

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Message 8 of 14
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Re: Terrible speeds and contract changed

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
A,.iyewrkldJKDHSUBsgvca69834nc



Primary Downstream Service Flow

SFID1408
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID1407
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Re: Terrible speeds and contract changed

Time Priority Description

22/09/2019 18:34:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/09/2019 10:57:33ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2019 15:51:11ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2019 15:51:11noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/09/2019 06:11:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2019 00:24:20ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2019 02:06:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2019 11:23:25ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2019 22:22:32ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2019 22:22:32noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2019 03:08:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/10/2019 20:02:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2019 18:09:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2019 05:52:29ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/10/2019 23:57:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2019 05:29:59ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2019 13:22:33ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2019 13:22:33noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/10/2019 21:24:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 10 of 14
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Re: Terrible speeds and contract changed

hope someone can make sense of all that.

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