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pot-shadley
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Terrible speds

I'm paying for M200 Fibre broadband and am getting the following speeds

Untitled.png

This is a wired connection direct from pc to Super Hub 2.

Why is this and how do I improve things?

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MikeRobbo
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Alessandro Volta
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Re: Terrible speds

It can be difficult diagnosing problems without some basic information so have you checked the 'Check Service Status' at the top of the page?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may not be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

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Set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the Hub, it will take a few hours to get any kind of trend showing.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain)

 In the URL box paste the link you copied and then click OK

Then

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.  When the page appears DO NOT LOG IN but click ‘Check Router Status’. Copy and paste the contents of each tab onto here, a Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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pot-shadley
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Re: Terrible speds

Thanks for that. Screenshots of router status below. Hope that someone knows what they mean and can help improve things. 

Upstream.pngDownstream.pngCable modem status.pnginformation.pngNetwork log.pngGeneral Configuration.pngUpstream Burst.png

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pot-shadley
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Re: Terrible speds

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MikeRobbo
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Alessandro Volta
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Re: Terrible speds

I don't understand the stats for the Hub 2 so while you are waiting for a Guru to come along and look at them there are a few things that you can do.

Can you carry out a couple of speed tests at speedtest.net using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other items connected.

Ensure that the device Network Interface Card (NIC) has up to date drivers.

Check the Hub settings to see if you have got ping enabled.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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pot-shadley
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Re: Terrible speds

Thanks for your help with this.

>Can you carry out a couple of speed tests at speedtest.net using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other items connected

Have used a brand new 5E cable with the same results. How do I check that I have a 1Gbs capable PC?

>Ensure that the device Network Interface Card (NIC) has up to date drivers.

Where do I find this. Having looked in Device Manager I don't have a NIC.

>Check the Hub settings to see if you have got ping enabled.

This is what I see from Advanced Settings of the hub.

ping.jpg

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pot-shadley
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Re: Terrible speds

On checking again it appears I have a "Realtek PCIe GBE Family Controller". Does that sound right?

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MikeRobbo
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Alessandro Volta
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Re: Terrible speds

Check in the PC Settings.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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legacy1
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Re: Terrible speds

Check "Respond to ICMP echo requests send to WAN IP” in the hub.

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pot-shadley
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Re: Terrible speds

So I check my speeds on my old laptop (connected by cable to the router) and got 80Mbps down and 20 up. 

Looks like something on the pc is slower things down? How do I work out what it is?

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