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HDSharks
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Message 1 of 19
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Terrible ping fluctuations

Been having awful ping spikes for about a week now, to the point that I'm unable to game online with the average ping sitting around 300 for most servers, over a 10 ping test. Fluctuating between 40-thousands. The average ping would previously have been in the range of 40.

I've tried this across various servers/IP's so not limited to one game's servers or anything like that. I have also set the superhub to modem mode and used a wired connection, but problem persists. Occurs across multiple devices, also.

The phone folk haven't a clue what I'm on about, as usual. Any suggestions here?

Desktop Screenshot 2021.01.15 - 13.24.41.55.png

Desktop Screenshot 2021.01.15 - 13.37.21.31 (2).png

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MikeRobbo
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Alessandro Volta
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Message 2 of 19
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Re: Terrible ping fluctuations

Please do this before posting the Hub Data

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 3 of 19
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Re: Terrible ping fluctuations

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

Please do not use screen shots.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
HDSharks
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Message 4 of 19
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Re: Terrible ping fluctuations

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a5e7dcde311124fc6644328336f971f3e3... 

 

Thanks Mike very much appreciate the help, I've attached the monitor link above as requested and superhub data below.

The issue seemed t actually resolve itself for a day, but has returned. 

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HDSharks
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Re: Terrible ping fluctuations

DOWSTREAM

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13710000000.540256 qam28
22510000000.740256 qam15
32590000000.440256 qam16
42670000000.440256 qam17
5275000000040256 qam18
6283000000040256 qam19
7291000000040256 qam20
82990000000.240256 qam21
93070000000.540256 qam22
103150000000.740256 qam23
113230000000.540256 qam24
123470000000.240256 qam25
133550000000.240256 qam26
143630000000.440256 qam27
153790000000.740256 qam29
163870000000.940256 qam30
17395000000140256 qam31
184030000000.940256 qam32
194110000001.240256 qam33
20419000000140256 qam34
214270000001.240256 qam35
22435000000140256 qam36
234430000000.940256 qam37
244510000000.540256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3270
2Locked40.3140
3Locked40.3180
4Locked40.3190
5Locked40.3100
6Locked40.3180
7Locked40.3330
8Locked40.3210
9Locked40.9160
10Locked40.390
11Locked40.3110
12Locked40.9260
13Locked40.9210
14Locked40.3290
15Locked40.3200
16Locked40.3340
17Locked40.9130
18Locked40.9130
19Locked40.3110
20Locked40.9220
21Locked40.3120
22Locked40.9140
23Locked40.9410
24Locked40.3140

 

 

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HDSharks
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Message 6 of 19
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Re: Terrible ping fluctuations

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029993748512064 qam1
23939999846.5512064 qam4
34620003646.5512064 qam3
45370000048512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0020
4ATDMA0000
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HDSharks
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Message 7 of 19
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Re: Terrible ping fluctuations

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
3254k;fg87dsfd;kfoA,.iyew



Primary Downstream Service Flow

SFID18788
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID18787
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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HDSharks
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Message 8 of 19
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Re: Terrible ping fluctuations

Network Log

Time Priority Description

17/01/2021 05:27:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 05:27:42ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 03:39:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 11:00:52noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 20:14:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 00:19:30noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 00:19:30ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 13:45:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 01:01:40noticeSW download Successful - Via NMS
09/01/2021 00:59:58noticeSW Download INIT - Via NMS
07/01/2021 15:54:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 15:54:35criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 15:54:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 15:54:15criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 15:53:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 15:53:56criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 15:53:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 15:53:15criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 15:52:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 15:52:35criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Jack145
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Message 9 of 19
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Re: Terrible ping fluctuations

honestly i think that this seems to be widespread.

i have the exact same issue currently with my virgin, engineer expected tomorrow.... where are you located ? 

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HDSharks
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Message 10 of 19
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Re: Terrible ping fluctuations

Yeah just looking through the gaming sub-forum and seems to be a heap of people with the same issue. Must be an over utilisation issue with everyone working from home, so not holding out hope of them doing anything about it. Shame as we've just renewed on an 18 month contract!

 

I'm in Edinburgh 

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