Anyone know if there are issues going on in Manchester?
Since approx 26 July 2021, my connection has been terrible to Virgin Media, but none of the systems can tell me what is going on.
The service status page normally says:
"There are no problems in your area",
but if I then do a test on my equipment it says:
"We have detected an issue on our network which maybe affecting your broadband service."
I've setup a BQM https://www.thinkbroadband.com/broadband/monitoring/quality/share/608e152ccd6782fea058a8855a08fd1b6f...
which is showing around 20% packet loss.
On Tuesday 3rd approx 11pm the packet loss stopped only for it to restart at approx 4pm on Wednesday 4th!
When the packet loss stops, I can get the full speed I expect to get from the connection. The issues affect both wired and wireless connections.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 0.2 | 38 | 256 qam | 25 |
2 | 202750000 | 1.7 | 40 | 256 qam | 9 |
3 | 210750000 | 1.4 | 40 | 256 qam | 10 |
4 | 218750000 | 1.2 | 40 | 256 qam | 11 |
5 | 226750000 | 1.2 | 38 | 256 qam | 12 |
6 | 234750000 | 1 | 40 | 256 qam | 13 |
7 | 242750000 | 0.7 | 38 | 256 qam | 14 |
8 | 250750000 | 0.5 | 38 | 256 qam | 15 |
9 | 258750000 | 0.7 | 38 | 256 qam | 16 |
10 | 266750000 | 0.7 | 38 | 256 qam | 17 |
11 | 274750000 | 0.7 | 40 | 256 qam | 18 |
12 | 282750000 | 0.7 | 38 | 256 qam | 19 |
13 | 290750000 | 0.5 | 38 | 256 qam | 20 |
14 | 298750000 | 0.7 | 38 | 256 qam | 21 |
15 | 306750000 | 0.7 | 40 | 256 qam | 22 |
16 | 314750000 | 0.7 | 38 | 256 qam | 23 |
17 | 322750000 | 0.2 | 38 | 256 qam | 24 |
18 | 338750000 | 0.2 | 38 | 256 qam | 26 |
19 | 346750000 | 0.4 | 38 | 256 qam | 27 |
20 | 354750000 | 0.4 | 38 | 256 qam | 28 |
21 | 362750000 | 0 | 38 | 256 qam | 29 |
22 | 370750000 | 0 | 38 | 256 qam | 30 |
23 | 378750000 | -0.5 | 37 | 256 qam | 31 |
24 | 386750000 | -0.2 | 37 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 8 | 0 |
2 | Locked | 40.3 | 6 | 0 |
3 | Locked | 40.3 | 8 | 0 |
4 | Locked | 40.3 | 8 | 0 |
5 | Locked | 38.9 | 4 | 0 |
6 | Locked | 40.3 | 10 | 0 |
7 | Locked | 38.9 | 10 | 0 |
8 | Locked | 38.9 | 4 | 0 |
9 | Locked | 38.9 | 10 | 0 |
10 | Locked | 38.6 | 5 | 0 |
11 | Locked | 40.3 | 6 | 0 |
12 | Locked | 38.9 | 12 | 0 |
13 | Locked | 38.9 | 9 | 0 |
14 | Locked | 38.9 | 6 | 0 |
15 | Locked | 40.3 | 7 | 0 |
16 | Locked | 40.3 | 22 | 0 |
17 | Locked | 38.9 | 8 | 0 |
18 | Locked | 38.9 | 11 | 0 |
19 | Locked | 38.9 | 9 | 0 |
20 | Locked | 38.9 | 14 | 0 |
21 | Locked | 38.6 | 16 | 0 |
22 | Locked | 38.6 | 7 | 0 |
23 | Locked | 37.6 | 9 | 0 |
24 | Locked | 37.6 | 3 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 45.3 | 5120 | 64 qam | 3 |
2 | 32600000 | 46.8 | 5120 | 64 qam | 5 |
3 | 39400000 | 45.3 | 5120 | 64 qam | 4 |
4 | 53700000 | 44.8 | 5120 | 64 qam | 2 |
5 | 60300000 | 44.8 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 8 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 25 | 0 |
5 | ATDMA | 0 | 0 | 43 | 0 |