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Terrible latency and intermittent connection

Our connection has had extreme latency and packet loss for about a month. Unusable service. Both wifi and ethernet connections.

Area reference is 20. Perhaps this is related to this issue: https://community.virginmedia.com/t5/Speed/Another-fantastic-day-thanks-to-Virgin-media-Super-high-s...
Lisa_CC mentioned fault F008000424 in area 20.

Broadband quality monitor looks like this:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9485063cfbc45281f4c27123de6e776792...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e8d5de6195ada2563b3fa7946b1d6153fd...

etc.

We’ve had it set up for a couple of weeks, every day is the same.

Superhub info follows:
Capture.PNGCapture2.PNGCapture3.PNGCapture4.PNG

Any more info needed let me know.

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Re: Terrible latency and intermittent connection

Image attachment seems to be broken, superhub info uploaded below:
https://imgur.com/a/FXavoSw

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