Terrible interne

[Yahdin09]

WHY AM I GETTING 20 KBS INTERNET SPEED I CANT EVEN LOAD MY SAFARI WHEN I HAD SKY THAT WAY BETTER

[jbrennand]

Dunno... if you post up more specific details and information, someone may be able to suggest some reasons.

[jpeg1]

I'm sorry to hear the problem, it even seems to be affecting your caps shift key.

What devices are you using to measure the speed, and how are they connected to the Hub?  If that's by WiFi, what speed do you get with a wired connection? 

[lotharmat]

I DON'T KNOW! WHY ARE YOU GETTING 20 KBS INTERNET SPEED I CANT EVEN LOAD MY SAFARI WHEN I HAD SKY THAT WAY BETTER?

*waiting for the punchline

[Robert_P]

Hello Yahdin09

Sorry to hear fo the broadband speed issues you're experiencing, we appreciate you raising this via the forums and welcome to the community.

It's been a few days since your post so we're just checking in to see if you're still experiencing the issue? If so, could you confirm some more details for us please?

Is this over a wired or wireless connection? What devices have you ran the speed tests on? Have you checked for any are issues on our Service Status page?

We have these tips available to help with broadband issues:

• General broadband help - https://virg.in/vmessential
• Service status page - virg.in/service
• Wi-Fi hints and tips - https://virg.in/wifisos
• Wi-Fi troubleshooting - https://virg.in/wifinotworking
• Slow speeds - https://virg.in/SpeedUp
• Speed test - virg.in/speedtest

We do have the Connect App https://virg.in/connectapp that will allow you to scan your property to optimise the wireless network and if needed order pod's. Depending on your package these may be free but any package is eligible for these if needed.

Thanks

Rob