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octuslimb
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Terrible download speeds

Been getting an average of 3kbps for the past few days, I have tried reseting, repositioning and even contacting virgin themselves (to no avail of course) and nothing is making it go any faster. At my wits end with virgin as a provider at this point.

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jbrennand
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Re: Terrible download speeds

Have you checked first for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Travis_M
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Re: Terrible download speeds

Hi @octuslimb

 

Thanks for posting!

 

How is your connection today? Has this improved since posting?

 

Regards

Travis_M
Forum Team



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