I have been a Virgin media client for years now, an have had little issue with connection speed until now.
My connection now regularly clocks 200+ ping to various common sites (google, wikipedia, ...), 5-30% drop rate on pings and is outright unuseable for home-working throughout the day. I am connected to my router directly through an ethernet connection.
This issue arises throughout the day, and is especially acute between 9 am and 9 pm. Judging by the symptoms, this is clearly a capacity issue. We are paying a premium price for these connections and they don't seem to hold the charge. What can we do to ensure we are able indeed to work from home ?
I have been experiencing massive latency issues for a few weeks now.
Following my last post, Harvey_H was kind enough to inform me that work wa taking place:
There is work planned for upgrading the street equipment. Now this is only a estimation on our system as there is a large amount of work needed to maintain and stabilise the Virgin Network in these challenging times made even more harder by a staff shortage.
Estimated End Date:
09:00 21 April 2020
Following these works, I am still experiencing massive issues (see latencies of ~100ms on average, ~5-15% packet loss on average😞
@ThomBi Please don't create multiple threads for the same issue, it doesn't get your issue resolved any quicker and is against the forum rules. I have merged your threads.
Your original BQM image got rejected to protect your privacy as it contained your IP address and then your IMGUR link triggered the forum spam filter to remove your post. The mods have reinstated your post and I'd suggest using the share options on the Thinkbroadband site to display your BQM without an IP address.
With regard to your issue, have you been told the works have completed? The date above is an estimate and based on similar issues in the past the estimated finished dates often get pushed back. That happened back when we didn't have a crisis so things are bound to be worse now that we do.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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