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Terrible broadband

We have terrible broadband and have had for more than 3 weeks now. All we get is an automated message to say it’s a known problem in area 22. I want to leave virgin now as I’m so fed up and can’t work effectively from home. Has anyone managed to speak to anyone in virgin recently?

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Alessandro Volta
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Re: Terrible broadband

I spoke to them last Friday (13th) without issues).

 

Which Hub do you have ?

What is your contracted speed ?

 

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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