Just moved to a new home with VM already connected. All I'm getting is between 6Mbs and the highest I have registered is around 56Mbs. I have restarted and connected using the CAT6 cable and basically followed all instructions to the letter. I have been doing this since Sunday and if I call VM I am placed on hold for hours. I satyed for 1.5 hours last night before I gave up.
The speed I am getting is straight out of the router into a laptop with the supplied CAT6 cable. I have measured between 17 and 56Mbs. With Wifi I'm getting between 6 and about 20Mbs.
Every time I call and have done this about 6 times, they proceed to check my equipment, tell me it's all OK and reboot my system. But it still does not improve anything.
Not sure where to turn to next.
Does anyone in the community have any ideas or advice?
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Disable any VPNs that you have running.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
@Windpass wrote: By the way, the readings just taken and sent are from my desktop, which is connected via the Virgin WiFi, Lathough I also have a laptop connected directly to the router for testing the speed.
Thanks that's interesting, presumably there's nothing I can do here? does that mean I need to get VM round? because at the moment after having been on hold several times for between 1 and 2 hours or so I get cut off! Just posted a BQM live link, hopefully that's visible.
@Windpass wrote: Thanks that's interesting, presumably there's nothing I can do here? does that mean I need to get VM round? because at the moment after having been on hold several times for between 1 and 2 hours or so I get cut off! Just posted a BQM live link, hopefully that's visible.