So frustrated for a couple of weeks our speeds have been going up and down and for the last week down to 0.35 download it is ridiculous worse than dial up speeds... when we reset the router as per your instructions it bangs up to over 100 for a whole 2 minutes then goes back down again, we have checked every possible avenue factory resets, checking cables, everything possible - the hub is a new Virgin one so it is most bizzare, it is like we are being capped or something as if the router can reset and be up on speed then drop it would seem likely that our bandwidth is being restricted.... Have complained and they have escalated our complaint but what I would like is an engineer to check it properly please is that too much to ask for a loyal customer of many years???
What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
Then immediately after …
Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?
If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
Thank you for your assistance, we are attempting to contact Virgin to get an engineer, not at easy as it sounds after 40 mins on hold they cut us off so tried again and was again cut off, I am not giving up attempt number 3 waiting......