Takes for ever to log into hub and run a test connection drops out on everything HELP

[james155]

Takes forever to log into hub and run a test connection drops out on everything.

Started to notice problems when I was unable to sync to server on farm sim 22 

Then the other problem is taking forever to log into the hub and when I run a test within the hub my connection drops out completely. I rang virgin media up 19 hours ago and they said there was no problem.  mmm ?

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	4.3	40	256 qam	25
2	203000000	3.5	40	256 qam	9
3	211000000	3.5	40	256 qam	10
4	219000000	3.4	40	256 qam	11
5	227000000	3.2	40	256 qam	12
6	235000000	3.7	40	256 qam	13
7	243000000	4	40	256 qam	14
8	251000000	4.5	40	256 qam	15
9	259000000	4.5	40	256 qam	16
10	267000000	4.4	40	256 qam	17
11	275000000	4.1	40	256 qam	18
12	283000000	4.4	40	256 qam	19
13	291000000	4.6	40	256 qam	20
14	299000000	5	40	256 qam	21
15	307000000	5	40	256 qam	22
16	315000000	4.9	40	256 qam	23
17	323000000	4.3	40	256 qam	24
18	339000000	4.5	40	256 qam	26
19	347000000	4.5	40	256 qam	27
20	355000000	4.5	40	256 qam	28
21	363000000	3.9	40	256 qam	29
22	371000000	4	40	256 qam	30
23	379000000	4.3	40	256 qam	31
24	387000000	4	40	256 qam	32

[james155]

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 3700 1265
2 Locked 40.9 38691 5389
3 Locked 40.3 19391 4003
4 Locked 40.3 24032 5925
5 Locked 40.3 58719 5120
6 Locked 40.9 32432 2799
7 Locked 40.3 10863 3801
8 Locked 40.3 5308 3718
9 Locked 40.3 5240 4127
10 Locked 40.3 9125 4274
11 Locked 40.3 19266 2664
12 Locked 40.3 8548 2219
13 Locked 40.3 3452 2448
14 Locked 40.3 3061 2634
15 Locked 40.3 4294 2254
16 Locked 40.9 7731 2425
17 Locked 40.9 12613 3197
18 Locked 40.9 1860 2297
19 Locked 40.3 1907 1417
20 Locked 40.9 2241 1673
21 Locked 40.3 2737 3417
22 Locked 40.9 1627 1362
23 Locked 40.3 1258 1100
24 Locked 40.3 1205 1353
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 44.8 5120 64 qam 1
2 39400000 44.3 5120 64 qam 2
3 25799966 43.8 5120 64 qam 4
4 32599950 44.8 5120 64 qam 3



Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0




03/01/2022 10:26:46 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2022 08:36:33 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2022 08:35:20 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2022 06:08:45 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/01/2022 01:37:7 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 15:03:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 09:34:57 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 09:07:37 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 09:04:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 09:04:52 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2021 01:20:16 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2021 12:53:14 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2021 09:30:9 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2021 03:44:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2021 03:42:36 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2021 03:42:36 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2021 02:51:31 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2021 02:48:27 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2021 02:48:27 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Adduxi]

Far too many PostRS errors, there should be none. Reboot the Hub and if these errors mount up again quickly, then VM will need to fix this. 

[james155]

I rebooted it 19 hours ago 

[Travis_M]

Hi @james155

Thanks for posting on our community forum!

How is your connection performing today?

Regards

[james155]

I was able to log into my hub without delay was able to keep connected to a game server which I was unable to do no net speed drops and the network log has no more post RS errors just some critical timeout T3 ones tho. But yeah seems to be running smoothly now. 

[james155]

Well my net went down at around midnight /1am

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 4.3 38 256 qam 25
2 203000000 3 40 256 qam 9
3 211000000 3.4 40 256 qam 10
4 219000000 3 38 256 qam 11
5 227000000 2.9 40 256 qam 12
6 235000000 3.5 40 256 qam 13
7 243000000 3.5 40 256 qam 14
8 251000000 4.4 40 256 qam 15
9 259000000 4.5 40 256 qam 16
10 267000000 4 40 256 qam 17
11 275000000 4.1 40 256 qam 18
12 283000000 4.4 40 256 qam 19
13 291000000 4.5 40 256 qam 20
14 299000000 5.3 40 256 qam 21
15 307000000 5 40 256 qam 22
16 315000000 4.9 40 256 qam 23
17 323000000 4.4 40 256 qam 24
18 339000000 4.5 40 256 qam 26
19 347000000 4.8 40 256 qam 27
20 355000000 4.6 40 256 qam 28
21 363000000 3.9 40 256 qam 29
22 371000000 4.4 40 256 qam 30
23 379000000 4.3 40 256 qam 31
24 387000000 4 40 256 qam 32

[james155]

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 1 0
2 Locked 40.3 6 0
3 Locked 40.3 6 0
4 Locked 38.9 6 0
5 Locked 40.3 5 0
6 Locked 40.3 7 0
7 Locked 40.3 4 0
8 Locked 40.3 5 0
9 Locked 40.3 6 0
10 Locked 40.3 1 0
11 Locked 40.3 5 0
12 Locked 40.3 5 0
13 Locked 40.3 6 0
14 Locked 40.3 6 0
15 Locked 40.3 6 0
16 Locked 40.3 3 0
17 Locked 40.3 6 0
18 Locked 40.3 5 0
19 Locked 40.9 5 0
20 Locked 40.9 6 0
21 Locked 40.3 1 0
22 Locked 40.3 1 0
23 Locked 40.3 6 0
24 Locked 40.3 0 0

[james155]

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 45.8 5120 64 qam 1
2 39400000 44.8 5120 64 qam 2
3 25800000 46.3 5120 64 qam 4
4 32600000 45 5120 64 qam 3


Do I need an engineer out?

[Ayisha_B]

Hi @james155,

Sorry to hear you're had some further issues with your service.

I have taken a look at the account and at the time of writing have been unable to identify any issues. There's no issue with your power levels or uptime and no area fault that could be impacting you. As such no technician is required right now. 

Kind Regards,