Despite installing a new TV one week ago, the picture keeps pixelating. On a daily basis, the issue is reported, a signal sent and received but the problem continues. The Tivo box has been regularly rebooted, but the problem, which has been ongoing for several months, continues. Solutions, please.
Since you've been restarting your set top box and the pixellation and picture breakup keep occuring then it indicates there's a fault causing your poor TV signal. This could be due to your wiring. Have you checked it's snug and tight with no kinks?
VM sending a signal won't help the issue. You need to give them a call again.
When phoning, ignore the automated response asking you to press 1 for the link to online support. If you don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem. Tell them firmly that you've had signals sent and it hasn't rectified the issue.
They might offer to send a new set top box.That probably won't help. Insist on an engineer visit so they can check the cabling internal and external and fine tune the signals. The engineer will carry a spare set top box if he decides one is needed.
It's best to call first thing in a morning at 8am when lines are least busy, or late afternoon/tea time.
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