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TV & BROADBAND OFF Downstream UNSUPPORTED

scouseware
On our wavelength

on ‎14-02-2023 12:39

Hub 4 showing all red. I use modem mode but looked at hub and it is showing modulation for downstream as 'unsupported' for all frequencies. I think there is an area fault but never seen this message before. Any ideas.what causes this?

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎14-02-2023 15:46

Hi @scouseware 

Are there any known issues?

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

The Check Service Status is often only populated with details of wide spread outages.

 

You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level.

Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Kain_W
Forum Team
Forum Team

on ‎16-02-2023 15:58

Hi there scouseware,

Thanks for your post and welcome back to the community.

Sorry to hear that you're experiencing issues with your router. Just from checking our service I can see that there is a stability issue that will require our team to resolve.

I've dropped you a PM to discuss further.

Regards,

Kain
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