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twodogs001
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TS10 - Internet down and up contiuously

Just rebooted router - unplugged for 30 seconds and powered back up- checked stats and got (reset the counters to make sure ) downstream router stats of:

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)0.791.12-0.10-0.080.120.490.810.57
RxMER (dB)37.0937.3637.0937.0937.9437.9437.9437.09
Pre RS Errors23900108567578234720000
Post RS Errors24547716200000

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID10789
Frequency (Hz)32600000537000004620000039400000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)41.7543.7543.0042.25
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts000

0

 

General Configuration

Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEuroDOCSIS 3.0
Config File 

Primary Downstream Service Flow

SFID376448
Max Traffic Rate230000061 bps
Max Traffic Burst42600 bytes
Min Traffic Rate0 bps

Primary Upstream Service Flow

SFID376447
Max Traffic Rate22000061 bps
Max Traffic Burst42600 bytes
Min Traffic Rate0 bps
Max Concatenated Burst42600 bytes
Scheduling TypeBest Effort

 

When I have a connection, speeds vary from 17 down/2 up to 140 down/20 up - I'm on 200Mb

I am currently working from home, in video conferences most of the day. It is getting most frustrating!

Anyone have any ideas what is going on? VirginMedia guys in particular

Thanks

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twodogs001
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Re: TS10 - Internet down and up contiuously

Stats for download are quite frightening in the error rates:

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-0.36-0.32-1.39-1.01-0.69-0.64-0.25-0.20
RxMER (dB)35.2536.1736.3935.9737.9437.3637.6437.94
Pre RS Errors402929413639282299331286071538566315685165524366330
Post RS Errors25258582708227682791623325756765855448124911
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Paul_DN
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Re: TS10 - Internet down and up contiuously

Hi twodogs001,

 

Thanks for reaching out to us in our community, I am sorry to see you are experiencing multiple drop outs, I have checked thing our end and cannot see any issues at all, all your levels are where they should be and no drop outs showing, I can see you have our router in modem mode so can only assume you are using a 3rd party router, please can you put the router back to router mode to see if the same happens.

 

Regards

 

Paul.

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twodogs001
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Re: TS10 - Internet down and up contiuously

Sorry - decided to go with a 4G router or two - still cheaper than virgin, and I get 70/20 with one router or 140/40 with two! (load balancing router)

As upload is as important for me as download, this is a better option

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