Virgin Media Community

[jka94036]

Recently upgraded to the oomph bundle and was upgraded to the M500 service. Currently only receiving 25 to 50% of that speed despite regular reboots of the hub 3.

Trying to report an issue is virtually impossible now, would like to know what’s going on as been with this company since NTL days

[apcyberax]

wired or wireless tests?

[jka94036]

All tests are wired using cat6 cabling

[apcyberax]

can you post the power levels and logs from the hub

[jka94036]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	202750000	0	38	256 qam	9
2	210750000	-0.2	38	256 qam	10
3	218750000	-0.5	38	256 qam	11
4	226750000	-0.7	38	256 qam	12
5	234750000	-0.7	38	256 qam	13
6	242750000	-1	38	256 qam	14
7	250750000	-1.2	38	256 qam	15
8	258750000	-1.2	38	256 qam	16
9	266750000	-1.2	38	256 qam	17
10	274750000	-1	38	256 qam	18
11	282750000	0	38	256 qam	19
12	290750000	0.2	38	256 qam	20
13	298750000	0.5	38	256 qam	21
14	306750000	0.4	38	256 qam	22
15	314750000	0.2	38	256 qam	23
16	322750000	0.2	38	256 qam	24
17	330750000	0	38	256 qam	25
18	370750000	-0.5	38	256 qam	26
19	378750000	-0.5	38	256 qam	27
20	386750000	-0.7	38	256 qam	28
21	394750000	-1	38	256 qam	29
22	402750000	-1.4	38	256 qam	30
23	410750000	-1.2	38	256 qam	31
24	418750000	-1.4	38	256 qam	32

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	2437	649
2	Locked	38.6	2092	1065
3	Locked	38.9	898	45510
4	Locked	38.6	1106	2854
5	Locked	38.6	424	0
6	Locked	38.6	291	0
7	Locked	38.6	284	17
8	Locked	38.6	281	1
9	Locked	38.6	355	6
10	Locked	38.9	272	0
11	Locked	38.9	241	0
12	Locked	38.9	229	0
13	Locked	38.9	225	0
14	Locked	38.9	237	1
15	Locked	38.6	251	1
16	Locked	38.9	265	1
17	Locked	38.9	443	0
18	Locked	38.9	163	0
19	Locked	38.9	179	0
20	Locked	38.9	170	0
21	Locked	38.9	155	0
22	Locked	38.6	171	0
23	Locked	38.9	201	72
24	Locked	38.9	176	0

Network LogTime Priority Description

23/01/2021 20:50:35	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 15:06:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 13:05:31	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 05:24:54	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 02:34:4	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 21:57:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 14:34:3	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:23:31	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:23:8	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:23:8	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:22:12	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:22:1	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:21:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:21:31	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:20:53	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:20:47	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:20:43	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:20:32	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:20:21	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:19:4	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;