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jka94036
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Supposed to be on M500 getting 50% of that

Recently upgraded to the oomph bundle and was upgraded to the M500 service. Currently only receiving 25 to 50% of that speed despite regular reboots of the hub 3.

Trying to report an issue is virtually impossible now, would like to know what’s going on as been with this company since NTL days

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apcyberax
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Re: Supposed to be on M500 getting 50% of that

wired or wireless tests?
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jka94036
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Re: Supposed to be on M500 getting 50% of that

All tests are wired using cat6 cabling

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apcyberax
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Re: Supposed to be on M500 getting 50% of that

can you post the power levels and logs from the hub
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jka94036
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Re: Supposed to be on M500 getting 50% of that

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1202750000038256 qam9
2210750000-0.238256 qam10
3218750000-0.538256 qam11
4226750000-0.738256 qam12
5234750000-0.738256 qam13
6242750000-138256 qam14
7250750000-1.238256 qam15
8258750000-1.238256 qam16
9266750000-1.238256 qam17
10274750000-138256 qam18
11282750000038256 qam19
122907500000.238256 qam20
132987500000.538256 qam21
143067500000.438256 qam22
153147500000.238256 qam23
163227500000.238256 qam24
17330750000038256 qam25
18370750000-0.538256 qam26
19378750000-0.538256 qam27
20386750000-0.738256 qam28
21394750000-138256 qam29
22402750000-1.438256 qam30
23410750000-1.238256 qam31
24418750000-1.438256 qam32

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.62437649
2Locked38.620921065
3Locked38.989845510
4Locked38.611062854
5Locked38.64240
6Locked38.62910
7Locked38.628417
8Locked38.62811
9Locked38.63556
10Locked38.92720
11Locked38.92410
12Locked38.92290
13Locked38.92250
14Locked38.92371
15Locked38.62511
16Locked38.92651
17Locked38.94430
18Locked38.91630
19Locked38.91790
20Locked38.91700
21Locked38.91550
22Locked38.61710
23Locked38.920172
24Locked38.91760

 

Network LogTime Priority Description
23/01/2021 20:50:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 15:06:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 13:05:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 05:24:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 02:34:4ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 21:57:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 14:34:3ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:23:31Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:23:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:23:8Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:22:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:22:1Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:21:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:21:31Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:20:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:20:47Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:20:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:20:32Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:20:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 09:19:4Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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