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szcrkr
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Super slow upload speed

Hi, for a little while now my upload speed has been super slow between 09-1.2mps. Download speed is fine, registering at 110.73mps. How can I fix the upload speed?

Many thanks in advance.

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Andruser
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Re: Super slow upload speed

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.

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szcrkr
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Re: Super slow upload speed

Thanks for the reply, there's no option to "check router status" just a sign-in option.

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Andruser
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Message 4 of 6
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Re: Super slow upload speed

So you're not see this:

Andruser_0-1611230033917.png

 

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szcrkr
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Re: Super slow upload speed

Hi switched to a different browser and that seemed to work.

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1402750000738256 qam30
22027500007.538256 qam9
3210750000738256 qam10
42187500006.537256 qam11
52267500006.537256 qam12
6234750000638256 qam13
72427500005.538256 qam14
82507500005.138256 qam15
92587500005.538256 qam16
102667500005.838256 qam17
112747500005.538256 qam18
122827500005.538256 qam19
13290750000638256 qam20
142987500006.938256 qam21
15306750000738256 qam22
16314750000838256 qam23
173227500008.338256 qam24
183307500008.538256 qam25
193707500006.438256 qam26
203787500006.838256 qam27
213867500007.138256 qam28
223947500007.138256 qam29
234107500006.938256 qam31
244187500006.438256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.660
2Locked38.960
3Locked38.600
4Locked37.650
5Locked37.650
6Locked38.650
7Locked38.670
8Locked38.670
9Locked38.6130
10Locked38.660
11Locked38.960
12Locked38.600
13Locked38.950
14Locked38.630
15Locked38.900
16Locked38.960
17Locked38.9100
18Locked38.900
19Locked38.900
20Locked38.62114
21Locked38.970
22Locked38.960
23Locked38.960
24Locked38.980
 
 
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16030000042512064 qam1
24620000041.3512032 qam3
33940000041512016 qam4
45370000041.8512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Andruser
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Re: Super slow upload speed

Your upstream is looking very poor, with considerable variation in modulation, which often is down to a noise issue.  I've flagged that for the forum staff to advise.  It could be an area problem, or it might be your line.  They can sort a technician if one is needed.

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