Virgin Media Community

[PomeranianFamil]

Hi,

We changed from Vodafone broadband a month ago, to be honest the only reason being we because virgin had just installed in our street.  The cost is double what I was paying and the speeds are half as good as we got with Vodafone.  Really disappointed considering all the hype around virgin.

Please can anyone suggest a course of action?

Thank you

[Adduxi]

Is this on wifi or cabled tests.?

Post your power levels and network log from the Hub @ 192.168.0.1

If you are still in your 14 day cooling off you may want to reconsider?

[Zak_M]

Good morning @PomeranianFamil 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you are having some issues with your services.

Are you able to let me know if your having speeds issues with both wired and wireless connections? 

Kind regards,

Zak_M

[PomeranianFamil]

Hi Zak_M

Yes to both.

[Zak_M]

Thank you for coming back to me. 

Please could you provide me with a screen grab of a speed test on a wired connection.

Kind regards,

Zak_M