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Super slow broadband

Hi there im a new use to virgin im on m500 yet rhe most im getting is 20mbps and on one of my rooms in my house im not even getting mbps only kbps. Is anyone able to help? Im getting about 30 on a wired connection.

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Alessandro Volta
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Re: Super slow broadband

Wired from what device?


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Re: Super slow broadband

Wired to my pc, i was promised these fast speeds and its slower than what my sky broadband was. 

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Alessandro Volta
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Re: Super slow broadband

Direct to the hub or via a switch or powerline extender?

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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Re: Super slow broadband

Direct to the hub 

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Alessandro Volta
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Re: Super slow broadband

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Re: Super slow broadband

Hi Mphillips2101, 

 

Welcome to the Community and thank you for posting. 

 

My sincere apologies for the delay, we have been a little busier than usual at the moment. 
 

I have sent you a private message to request a few more details to allow us to be able to look in to this further for you.  The private message should appear when selecting the purple envelope icon on the top right of the page. 

 

Thank you 

Nat
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