Hi All,
This happened at the start of the year and now again since yesterday afternoon. My 350 package upload speeds have shot down to between 0.7 and 3 mbps, and latency has shot up (tested via ethernet)
I already reset router and coax- cables and switched off and on again after 15 minutes - twice.
Pretty upset by this as, like everyone else, I am working from home and I am paying for something that crashes every few months, and thus have called in getting mixed messages - adviser states their is an issue, but website states there is not (too small to register) and when a complaint is raised -it gets auto closed with adviser saying it they (Field) appear to saying it's fixed - but its not.
Please assist
My stats are below
My BQM
speedtest via ethernet via samknows:
Latency 24.9 ms
Jitter 4.04 ms
Download 82.0 Mbps
Upload 1.26 Mbps
STATUS:
Item Status Comments
Acquired Downstream Channel (Hz) | 203000000 | Locked |
Ranged Upstream Channel (Hz) | 60300068 | Locked |
Provisioning State | Online | |
Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 5.4 | 37 | 256 qam | 9 |
2 | 211000000 | 5.4 | 37 | 256 qam | 10 |
3 | 219000000 | 5.5 | 37 | 256 qam | 11 |
4 | 227000000 | 5.1 | 38 | 256 qam | 12 |
5 | 235000000 | 5 | 38 | 256 qam | 13 |
6 | 243000000 | 4.6 | 38 | 256 qam | 14 |
7 | 251000000 | 4.6 | 38 | 256 qam | 15 |
8 | 259000000 | 4.6 | 38 | 256 qam | 16 |
9 | 267000000 | 4.8 | 38 | 256 qam | 17 |
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300068 | 44.5 | 5120 | 16 qam | 1 |
2 | 46200538 | 43.8 | 5120 | 64 qam | 3 |
3 | 39400070 | 43.8 | 5120 | 16 qam | 4 |
4 | 53700335 | 44.3 | 5120 | 16 qam | 2 |
Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 26 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt062-b.cm |
Primary Downstream Service Flow
SFID | 333334 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 333333 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | Best Effort |
Network LogTime Priority Description
06/04/2021 23:37:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/04/2021 22:56:22 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/04/2021 12:11:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |