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Super Hub 3 Latency Issues 350M

BrandonViM
Joining in

Good Afternoon,

 

Hoping someone could take a look at the below and sus out the issue ?

Is this overutilisation or an issue with the Puma Chipset ?

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d854996cd9c16adca7cf3c9e9d4bbb58b6810e5a

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11950000002.738256 qam8
21390000005.138256 qam1
31470000004.538256 qam2
41550000003.738256 qam3
51630000003.538256 qam4
61710000003.238256 qam5
7179000000338256 qam6
81870000002.938256 qam7
92030000002.538256 qam9
102110000002.438256 qam10
112190000002.438256 qam11
122270000002.238256 qam12
13235000000238256 qam13
14243000000238256 qam14
15251000000238256 qam15
16259000000238256 qam16
172670000001.938256 qam17
182750000001.738256 qam18
192830000001.538256 qam19
202910000001.237256 qam20
212990000001.237256 qam21
223070000000.938256 qam22
23315000000138256 qam23
243230000001.438256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors  

1Locked38.67514 
2Locked38.9970 
3Locked38.6920 
4Locked38.61080 
5Locked38.9880 
6Locked38.68113 
7Locked38.6800 
8Locked38.6810 
9Locked38.6730 
10Locked38.6800 
11Locked38.9830 
12Locked38.6800 
13Locked38.6680 
14Locked38.6680 
15Locked38.6570 
16Locked38.6730 
17Locked38.6740 
18Locked38.910734 
19Locked38.6840 
20Locked37.61100 
21Locked37.31300 
22Locked38.6940 
23Locked38.61230 
24Locked38.91030 
5 REPLIES 5

jbrennand
Very Insightful Person
Very Insightful Person
What actual issues are you experiencing on the connection?

Those stats are ok. BQM looks "poor" though. Can you post the Upstream data and network logs too.

Also, what devices are plugged into the Hub on ethernet cables?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Anonymous
Not applicable

BQM looks like over utilisation to me. Stats generally okay although you have three downstream channels with some post RS errors which shouldn't really be there.

Check for local issues on 0800 561 0061 and ensure that all cables and connections are tight and secure and not kinked or damaged. Lastly try a 30 second pinhole reset of the hub. 

In terms of actually issue;

Completly unable to play multiplayer games, the ping spikes result in excessive rubber banding, 

 

I.e Red Latency/Packet loss icons appear on BF1, red latency issues appear on AoE2

 

Network Log

Time Priority Description
12/06/2022 20:53:45noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/06/2022 06:40:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2022 12:34:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/06/2022 00:52:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2022 14:22:15noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2022 18:28:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2022 13:25:32noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/06/2022 13:25:32ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2022 18:43:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 04:53:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 01:25:32noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 01:25:32ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2022 23:25:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2022 14:05:13noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2022 12:41:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2022 12:41:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2022 06:15:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620002646.5512064 qam1
22580000045512064 qam4
33260000046.5512064 qam3
43940003946.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0030
3ATDMA0050
4ATDMA002

0

 

Adduxi
Very Insightful Person
Very Insightful Person

Horrendous BQM at the moment, VM will need to send a technician to sort that out.  Not much you can do to fix this, you'll just have to wait for VM to do so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hey @BrandonViM,

Welcome back to the community and thanks for taking the time to post.

I'm really sorry to hear of the issues that you're having with your connection, I have looked into this and can see that there is currently congestion issues in your area, this has been logged under ticket number F009865331 and the current estimated fix time for this issue is 15.10 on 8th July. We are working on some upgrades to support the increased demand for our services in your area. When completed, any slow broadband speeds and buffering on TiVo apps you may be experiencing (particularly at peak times) will be resolved.

Regards,

Steven_L