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grantg
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Super Fast What?

My broadband has been terrible these last few days which is also making working from home testing to say the least! I have rebooted my router several times and wiped the config with no difference made. I have also noticed im getting 16.9Mbps download out of theoretical 200Mbps which cannot be right! Please can you help VM support.

HmmmHmmm

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Bigdrumz
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Re: Super Fast What?

Are these wired or Wi-Fi speed tests?
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grantg
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Re: Super Fast What?

Wired speed.

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Sofia_B
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Re: Super Fast What?

Hi @grantg

 

Thanks for your post 🙂 

 

I'm very sorry to see you're experiencing slow wired speeds, I can appreciate this is very frustrating and we apologise for any inconvenience caused. 

 

I've managed to locate your account and I can see there's an issue with your broadband performance. I've booked an engineer in for you to come take a look at this. You'll be able to find details of the appointment online via My VM, you'll be also be able to amend the appointment if this time/date doesn't work for you. 

 

Thanks,

Sofia
Forum Team



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