My broadband has been terrible these last few days which is also making working from home testing to say the least! I have rebooted my router several times and wiped the config with no difference made. I have also noticed im getting 16.9Mbps download out of theoretical 200Mbps which cannot be right! Please can you help VM support.
I'm very sorry to see you're experiencing slow wired speeds, I can appreciate this is very frustrating and we apologise for any inconvenience caused.
I've managed to locate your account and I can see there's an issue with your broadband performance. I've booked an engineer in for you to come take a look at this. You'll be able to find details of the appointment online via My VM, you'll be also be able to amend the appointment if this time/date doesn't work for you.