Hi, so I've had the Virgin Hub 4 with 1Gig for a couple of months now and usually have at least 900mbps down through my Cat6 Ethernet via desktop.
This morning my connection is choppy at best, I can basically do nothing with it. I can't complete a speed test as they fail (that includes samknows realspeed) and a couple of times my routers ring light has changed between light and dim extremely quickly then returned to normal.
Router has been rebooted numerous times and one reboot resulted in normal ring light, logged into router for it to say that I was 'online' and network log reflected this. Although when checking in Admin Info, says that I my connection time and IPV4 lease were 0.
Any help would be appreciated as this is not normal, and is usually fantastic.
Thanks for the reply. As you advised, I rang Virgin yesterday morning and they said that a fault has been identified and they were sending out an engineer, how long it was going to be, they didn't know.
So I waited and in the meantime my connection is practically unusable. So I phoned virgin that evening and was basically told that there is an area outage and they don't know what the issue is, where it is and engineers will probably be able to fix the issue between the 22nd and 26th October.
During a Tier 2 lockdown, this is more than a slight inconvenience to have a practically unusuable 1Gigabyte connection.
Sorry to hear about your broadband issues @thekaarlo and that it's affecting your usage.
@MikeRobbo's beady eye is correct as I've found the same downstream power issues when checking your live stats. I've found your details using the information we have on here and have arranged for an engineer visit to take a look. You can find the details via your online account where you can re-arrange it if necessary.
Hey, so an update from my engineer visit this morning.
Just wanted to say a massive thank you to you both @MikeRobbo and @Lisa_CC as the engineer arrived first thing this morning and had it all fixed in no time. So even though I'd had great connection when I first had the Hub 4 1Gig installed and unfortunately went bad just over a week ago, the issue, wasn't so bad. However, the engineer went to the cabinet after checking my router, and connection to the house and moved the cabling 'to the top tier'.
Now I have an even better connection than when I first had it installed and can't thank you enough!
Many thanks for getting this sorted in such a difficult time for everyone right now.
**EDIT** My graph will update and show better values as the work was only completed between 8am-10am this morning, so should have some great figures if y'all are interested in that kind of thing.