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martynbez
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Sudden speed drop off

Hi All,

Been keeping an eye on my SamKnows white box and noticed the below:

martynbez_0-1589266517181.png

I have been rebooting my supperhub 3 to see if that makes any difference. To be honest I have never got a constant 500mb from the package.

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martynbez
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Re: Sudden speed drop off

virgin.JPG

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martynbez
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Re: Sudden speed drop off

Can anyone from Virgin help?

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gary_dexter
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Alessandro Volta
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Re: Sudden speed drop off

What speed do you actually get when wired direct to the hub?


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martynbez
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Re: Sudden speed drop off

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Emily_G
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Re: Sudden speed drop off

Thank you for your post Martynbez.

 

Could you please post your Hub's network logs for us to take a look at this? Just remove any personal details like IP addresses.

 

Thank you, Emily.

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gary_dexter
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Re: Sudden speed drop off

I didn’t ask what the box gets.

I asked what YOU get wired direct to the hub with a gigabit enabled device and speedtest.


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martynbez
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Message 8 of 11
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Re: Sudden speed drop off

Hi Emily, 

Thanks for the reply. Things seemed to have improved for now and the average past 7 days speed is massively improved.

I'll come back to you if there is more issues?

 

Martyn

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martynbez
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Re: Sudden speed drop off

I suggest you look into how to box works and the data it produces!

The results take out an OS issues as it is dedicated testing hardware.

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martynbez
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Message 10 of 11
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Re: Sudden speed drop off

Hi, could one of the helpful virgin media team contact me as i'm in the past month I have only ever reached over 500mb 😞

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