Menu
Reply
johndm
  • 213
  • 3
  • 17
Superfast
434 Views
Message 1 of 10
Flag for a moderator

Sudden speed drop after cancellation

Coincidence or what, but Sam Knows has always reported 945 down on my 1 gig service, router in modem mode, but I've just given 30 days notice and speed now down to 600 to 620 for the last few days

Ookla speedtest still reporting 940 down 52 up?

Any ideas?

 

0 Kudos
Reply
Client62
  • 1.84K
  • 114
  • 424
Super solver
406 Views
Message 2 of 10
Flag for a moderator

Re: Sudden speed drop after cancellation

"Ookla speedtest still reporting 940 down 52 up"

So it is working perfectly - time to crack on with useful work that does not use a fraction of that !

0 Kudos
Reply
johndm
  • 213
  • 3
  • 17
Superfast
395 Views
Message 3 of 10
Flag for a moderator

Re: Sudden speed drop after cancellation

So why is Sam Knows reporting much slower? 

0 Kudos
Reply
jbrennand
  • 35.06K
  • 3.41K
  • 6.67K
Very Insightful Person
Very Insightful Person
325 Views
Message 4 of 10
Flag for a moderator

Re: Sudden speed drop after cancellation

What Hub model (or your own router) is it - and are you resting on wifi or an ethernet cable connection?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
johndm
  • 213
  • 3
  • 17
Superfast
309 Views
Message 5 of 10
Flag for a moderator

Re: Sudden speed drop after cancellation

Hub 4 in modem mode, TP Link 2300 router, all Ethernet 

 

0 Kudos
Reply
legacy1
  • 20.46K
  • 828
  • 2.2K
Alessandro Volta
302 Views
Message 6 of 10
Flag for a moderator

Re: Sudden speed drop after cancellation

Does it matter? your cancelling so a test is not that important to you and Ookla shows fine so...
---------------------------------------------------------------
0 Kudos
Reply
johndm
  • 213
  • 3
  • 17
Superfast
242 Views
Message 7 of 10
Flag for a moderator

Re: Sudden speed drop after cancellation

Not really, but wondered if anyone else getting slow results from Sam knows

0 Kudos
Reply
Kain_W
  • 3.72K
  • 102
  • 265
Forum Team
Forum Team
189 Views
Message 8 of 10
Flag for a moderator

Re: Sudden speed drop after cancellation

Hi there johndm,

Thanks for your post and welcome back to the community.

Can I ask regarding this matter, are the speeds depleted in router mode?

Let us know,

Kain
0 Kudos
Reply
superloopy
  • 46
  • 0
  • 0
Joining in
169 Views
Message 9 of 10
Flag for a moderator

Re: Sudden speed drop after cancellation

Cant even access Samknows on my hub in router mode but i know my speeds arent right.

0 Kudos
Reply
Travis_M
  • 4.58K
  • 169
  • 335
Forum Team
Forum Team
119 Views
Message 10 of 10
Flag for a moderator

Re: Sudden speed drop after cancellation

Hi @superloopy 

 

Thanks for your response

 

Can you test the speeds via speedtest.net when in router mode? Let us know how you get on and we'll investigate further if needs be

 

Regards

 

 

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply