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Sudden speed drop after cancellation


Coincidence or what, but Sam Knows has always reported 945 down on my 1 gig service, router in modem mode, but I've just given 30 days notice and speed now down to 600 to 620 for the last few days

Ookla speedtest still reporting 940 down 52 up?

Any ideas?




"Ookla speedtest still reporting 940 down 52 up"

So it is working perfectly - time to crack on with useful work that does not use a fraction of that !

So why is Sam Knows reporting much slower? 

Very Insightful Person
Very Insightful Person
What Hub model (or your own router) is it - and are you resting on wifi or an ethernet cable connection?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hub 4 in modem mode, TP Link 2300 router, all Ethernet 


Alessandro Volta
Does it matter? your cancelling so a test is not that important to you and Ookla shows fine so...

Not really, but wondered if anyone else getting slow results from Sam knows

Forum Team (Retired)
Forum Team (Retired)

Hi there johndm,

Thanks for your post and welcome back to the community.

Can I ask regarding this matter, are the speeds depleted in router mode?

Let us know,


On our wavelength

Cant even access Samknows on my hub in router mode but i know my speeds arent right.

Hi @superloopy 


Thanks for your response


Can you test the speeds via when in router mode? Let us know how you get on and we'll investigate further if needs be





Forum Team

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