Menu
Reply
tspavan
  • 9
  • 0
  • 0
Joining in
350 Views
Message 1 of 7
Flag for a moderator

Sub 40 Mbps on Virgin M100 (Network Log Warnings)

Hello all,

I've been experiencing weeks of issues with the M100 service.

Recently had the old router replaced (which was giving out 'Critical!' warnings on the Network log).

The connection is still temperamental, and when it is working, is sub 40 Mbps.

I have also noticed some 'Warnings!' on the network log - grateful for some advice if anyone knows what this and slow speed might be caused by.

Thanks!

0 Kudos
Reply
tspavan
  • 9
  • 0
  • 0
Joining in
348 Views
Message 2 of 7
Flag for a moderator

Re: Sub 40 Mbps on Virgin M100 (Network Log Warnings)

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1291000000-11.536256 qam20
2139000000-6.535256 qam1
3147000000-8.934256 qam2
4155000000-8.733256 qam3
5163000000-9.533256 qam4
6171000000-9.234256 qam5
7179000000-8.434256 qam6
8187000000-9.236256 qam7
9195000000-1036256 qam8
10203000000-9.734256 qam9
11211000000-9.735256 qam10
12235000000-10.736256 qam13
13243000000-11.936256 qam14
14251000000-11.536256 qam15
15259000000-11.436256 qam16
16267000000-11.735256 qam17
17275000000-12.735256 qam18
18283000000-1235256 qam19
19299000000-11.535256 qam21
20307000000-12.735256 qam22
21315000000-13.934256 qam23
22323000000-14.534256 qam24

 

0 Kudos
Reply
tspavan
  • 9
  • 0
  • 0
Joining in
346 Views
Message 3 of 7
Flag for a moderator

Re: Sub 40 Mbps on Virgin M100 (Network Log Warnings)

Downstream bonded channelsChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors
1Locked36.32263881833
2Locked35.564768766536364
3Locked34.91029027863190803
4Locked33.9103602663894012484
5Locked33.3109870796236357103
6Locked34.9104311230818972
7Locked34.935085545410466
8Locked36.331324186804
9Locked36.313711769228
10Locked34.4615678411747
11Locked35.717261336485
12Locked36.39731105660
13Locked36.35585117283
14Locked36.35453834645
15Locked36.65954373824
16Locked35.77458063499
17Locked35.55391592841
18Locked35.75646932332
19Locked35.52471671851
20Locked35.53759641924
21Locked34.92432722003
22Locked34.33828952152

 

Upstream bonded channelsChannelFrequency (Hz)Power (dBmV)Symbol Rate (ksps)ModulationChannel ID
16030000051512064 qam1
23940004351512064 qam4
34620011951512064 qam3
45370009751512064 qam2


Upstream bonded channels

ChannelChannel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
 
0 Kudos
Reply
tspavan
  • 9
  • 0
  • 0
Joining in
344 Views
Message 4 of 7
Flag for a moderator

Re: Sub 40 Mbps on Virgin M100 (Network Log Warnings)

Network Log

Time Priority Description

24/11/2020 10:22:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 10:21:52Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 10:19:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 10:15:12Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 07:18:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 07:11:2Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 06:29:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 06:24:16Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 06:12:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 06:05:16Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 05:47:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 05:23:32Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 05:22:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 03:50:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 03:17:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 01:16:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 01:00:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/11/2020 00:41:14Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/11/2020 23:47:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/11/2020 23:18:42Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Anonymous
Not applicable
340 Views
Message 5 of 7
Flag for a moderator
Helpful Answer

Re: Sub 40 Mbps on Virgin M100 (Network Log Warnings)

Downstream power levels too low (-6 to +10 is in spec, 0dB optimal).

SNR all over the place.

Errors galore!

Upstream power levels too high.

Unless there is a local outage you need an engineer visit.

You have three options:

  • Wait for a VM staff member to reply on here (Currently 5 - 7 days).
  • Text VM on 07533 051 809.
  • Phone customer services on 0345 454 1111.
tspavan
  • 9
  • 0
  • 0
Joining in
302 Views
Message 6 of 7
Flag for a moderator

Re: Sub 40 Mbps on Virgin M100 (Network Log Warnings)

Cheers for the rapid response Carl!

Have an engineer booked for the weekend.

I take it there is nothing I can do myself in the interim?

0 Kudos
Reply
Anonymous
Not applicable
297 Views
Message 7 of 7
Flag for a moderator

Re: Sub 40 Mbps on Virgin M100 (Network Log Warnings)


@tspavan wrote:

Cheers for the rapid response Carl!

Have an engineer booked for the weekend.

I take it there is nothing I can do myself in the interim?


Other than check your connections between the HUB and wall socket, no, sorry.

0 Kudos
Reply