Virgin Media Community

[davidleonard]

We have been plagued by endless connectivity issues with our Virgin Media broadband service. I don’t keep track but I would estimate we have to restart our router around 10-15 times per week just to try and keep things running the way we would expect; it’s unfortunate that, in many cases, this doesn’t resolve things.

We both work from home which requires a reliable, strong service as well as living in a modern household which contains many smart devices - all of which also require WiFi to work. As it stands, most of the time they’re rendered ‘dumb’ by the lack of coverage and strength in the broadband service you provide us.

Any advice other than stick a pin in the back of the router...! 

[-tony- · Accepted solution]

i have never followed the logic of restarting the hub to improve things - but if it works for you who am i a to argue with the experts that are offshore

if the connection drops then that should be looked at - so the questions - is this a wifi problem only or do wired connections drop also - if you have no wired connections what do the lights on the hub do when the connection drops

add some info

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

[davidleonard]

Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)

235000000

Locked

Ranged Upstream Channel (Hz)

60300132

Locked

Provisioning State

Online

[-tony-]

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

go through it again - go to each page from the button and paste the contents

[davidleonard]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	235000000	7.3	38	256 qam	13
2	243000000	7.3	38	256 qam	14
3	251000000	7.5	40	256 qam	15
4	259000000	7.3	38	256 qam	16
5	267000000	7.5	40	256 qam	17
6	275000000	7.3	40	256 qam	18
7	283000000	7	40	256 qam	19
8	291000000	7.1	38	256 qam	20
9	299000000	7.5	38	256 qam	21
10	307000000	7.8	40	256 qam	22
11	315000000	8	40	256 qam	23
12	323000000	8.1	40	256 qam	24
13	331000000	8	40	256 qam	25
14	339000000	8.3	40	256 qam	26
15	347000000	8.5	40	256 qam	27
16	355000000	8.4	40	256 qam	28
17	363000000	8.4	40	256 qam	29
18	371000000	8.4	40	256 qam	30
19	379000000	8.5	40	256 qam	31
20	387000000	8.4	40	256 qam	32
21	395000000	8.3	40	256 qam	33
22	403000000	8.3	40	256 qam	34
23	411000000	8	40	256 qam	35
24	419000000	7.6	40	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	23	0
2	Locked	38.9	15	0
3	Locked	40.9	14	0
4	Locked	38.9	24	0
5	Locked	40.9	18	0
6	Locked	40.3	22	0
7	Locked	40.3	20	0
8	Locked	38.9	32	0
9	Locked	38.9	20	0
10	Locked	40.3	30	0
11	Locked	40.3	14	0
12	Locked	40.3	34	0
13	Locked	40.3	17	0
14	Locked	40.3	31	0
15	Locked	40.3	25	0
16	Locked	40.3	24	0
17	Locked	40.3	26	0
18	Locked	40.3	27	0
19	Locked	40.3	23	0
20	Locked	40.3	13	0
21	Locked	40.3	31	0
22	Locked	40.3	25	0
23	Locked	40.3	21	0
24	Locked	40.3	16	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	44.5	5120	64 qam	5
2	39400000	43	5120	64 qam	8
3	46200000	43.8	5120	64 qam	7
4	53700019	44	5120	64 qam	6

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	6	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[-tony-]

the levels are fine - is this just a wifi problem or do wired connections drop - if you dont have anything wired what do the lights on the hub do when the connection drops

[davidleonard]

I have outages mainly on wifi - I am wired into my box on a day to day basis as the wifi isn't strong enough to support video calls - sometimes works. 

Light on router is consistently amber