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Aod1984
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Still having issues

Screenshot_20201103-211737_Speedtest.jpg

Screenshot_20201103-211745_Speedtest.jpg

 since the 10th whens yous came out my speed has be so bad there was a issue with the downstream I was told originally engineer came out and still no improvement i am sick and tires of paying for a service I am not getting since August 15th when this originally started 

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MikeRobbo
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Alessandro Volta
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Message 2 of 24
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Re: Still having issues

What is your contracted speed ?

Which Hub do you have ?

What speed do you get at >> speedtest.net << with a direct connection using a Cat 5E/6 cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Aod1984
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Re: Still having issues

Contracted for 200mb and have hub 3 since I last posted ibhad a engineer in oct who out a 10db actuator on worked for a few days same thing got a new hub b4 xmas now I cannot connect all my devices connected speed with a cable is 57mb but varies each time  here my monitor graph

Screenshot_20210113-171841_Samsung Internet.jpg

And my speed test link on WiFi

https://www.thinkbroadband.com/speedtest/1610558163364322755

 

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Aod1984
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Re: Still having issues

Screenshot_20210113-174251_Samsung Internet.jpg

 monitor graph

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MikeRobbo
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Alessandro Volta
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Re: Still having issues

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: Still having issues

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

Please do not use screen shots.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Aod1984
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Re: Still having issues

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Aod1984
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Re: Still having issues

Screenshot_20210113-184330_Samsung Internet.jpg

Screenshot_20210113-184325_Samsung Internet.jpg

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Aod1984
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Re: Still having issues

PasswordShow
 


 
Router status
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13260000045.3512064 qam5
23940000045.3512064 qam4
34620000045.3512064 qam3
42580000045512064 qam11


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts   T4 Timeouts
1ATDMA001 0
2ATDMA000 0
3ATDMA001 0
4ATDMA000 0
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Aod1984
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Re: Still having issues

PasswordShow
 


 
Router status
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1139000000240256 qam1
21470000002.740256 qam2
3155000000340256 qam3
41630000003.440256 qam4
51710000003.540256 qam5
61790000003.540256 qam6
71870000003.540256 qam7
81950000003.540256 qam8
92030000003.540256 qam9
102110000003.540256 qam10
112190000003.240256 qam11
122270000003.240256 qam12
132350000003.540256 qam13
142430000003.540256 qam14
152510000003.540256 qam15
162590000003.740256 qam16
172670000003.940256 qam17
182750000003.940256 qam18
192830000003.940256 qam19
20291000000440256 qam20
212990000004.340256 qam21
223070000004.140256 qam22
23315000000440256 qam23
24323000000440256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.3310
2Locked40.9490
3Locked40.9340
4Locked40.9220
5Locked40.3350
6Locked40.9280
7Locked40.9310
8Locked40.9170
9Locked40.3280
10Locked40.3160
11Locked40.3180
12Locked40.9150
13Locked40.3150
14Locked40.3170
15Locked40.9330
16Locked40.3270
17Locked40.3200
18Locked40.3150
19Locked40.9250
20Locked40.3160
21Locked40.3190
22Locked40.3170
23Locked40.3290
24Locked40.3250
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