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mwyatt80
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Still having issues

Hi,

After 3 months, an engineer visit and 2 phone calls, one of them was changing the acquired downstream channel, im still having issues of many many disconnects slow speeds, and total lag out on the ping!! latest stats as follows 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
402750000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14027500005.137256 qam30
22027500002.435256 qam9
3210750000235256 qam10
4218750000235256 qam11
5226750000235256 qam12
62347500002.235256 qam13
7242750000235256 qam14
8250750000235256 qam15
92587500002.235256 qam16
102667500002.736256 qam17
11274750000336256 qam18
122827500003.236256 qam19
132907500003.436256 qam20
142987500003.536256 qam21
153067500003.536256 qam22
163147500003.536256 qam23
173227500003.536256 qam24
183307500003.736256 qam25
193707500004.836256 qam26
20378750000536256 qam27
21386750000536256 qam28
22394750000536256 qam29
234107500005.437256 qam31
244187500005.637256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.314155174
2Locked35.5166377329
3Locked35.5157087968
4Locked35.7111828146
5Locked35.594117975
6Locked35.565627771
7Locked35.765737407
8Locked35.949626857
9Locked35.747206512
10Locked36.335686294
11Locked36.328336470
12Locked36.621576430
13Locked36.622326449
14Locked36.322776789
15Locked36.622306910
16Locked36.625927100
17Locked36.627966966
18Locked36.623427541
19Locked36.619046809
20Locked36.317536629
21Locked36.617096166
22Locked36.615906121
23Locked37.314064798
24Locked37.312834505
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mwyatt80
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Re: Still having issues

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000004.15512064 qam6
2462000004.275512064 qam5
3258000153.975512064 qam8
4326000004.05512064 qam7



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network Log

Time Priority Description

20/09/2020 11:47:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2020 11:47:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2020 11:40:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2020 11:40:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2020 11:39:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2020 11:39:56criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 21:42:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 21:42:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 21:40:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 21:40:41criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 21:22:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 21:22:28criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 21:21:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 21:21:39criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 21:09:15Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 21:09:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 20:43:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 20:43:18criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 20:40:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 20:40:8criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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MikeRobbo
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Alessandro Volta
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Message 3 of 6
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Re: Still having issues

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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mwyatt80
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Message 4 of 6
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Re: Still having issues

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mwyatt80
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Re: Still having issues

Getting so stressed out with the Internet, new super hub which they assured me would work still shed loads of slow speeds and random drop outs snr falling under 34 or just above its so slow and so shoddy. Need these values adjusting!

 

Power on channels ranging from 0.8 to 4.9

And snr from 33.9 to 36.3

All seems to be the lower frequencies! 

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mwyatt80
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Re: Still having issues

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
14027500004.536256 qam30
22027500001.434256 qam9
32107500001.234256 qam10
4218750000134256 qam11
5226750000134256 qam12
62347500001.235256 qam13
7242750000135256 qam14
82507500001.234256 qam15
92587500001.235256 qam16
102667500001.935256 qam17
112747500002.235256 qam18
122827500002.535256 qam19
132907500002.535256 qam20
142987500002.735256 qam21
153067500002.535256 qam22
163147500002.735256 qam23
173227500002.735256 qam24
18330750000335256 qam25
19370750000435256 qam26
203787500004.136256 qam27
213867500004.436256 qam28
223947500004.336256 qam29
234107500004.636256 qam31
24418750000536256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked36.6450
2Locked34.4169910
3Locked34.9136530
4Locked34.986410
5Locked34.987830
6Locked3537540
7Locked3535080
8Locked34.922740
9Locked3524350
10Locked35.512460
11Locked35.57940
12Locked35.71930
13Locked35.73630
14Locked35.56270
15Locked35.53300
16Locked35.76670
17Locked35.57710
18Locked35.73120
19Locked35.71020
20Locked36.3840
21Locked36.31010
22Locked36.3570
23Locked36.3410
24Locked36.3350
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