Hi there, i'm on the M500 plan and while overall my connection is good, i'm not getting the speed-test results that i would expect - normally in the 200 - 300 range. I've noticed that my Acquired Downstream Channel (Hz) is sitting at 299000000 and i'm not sure if that's the issue?
I've tried a factory reset (twice) of the Hub 3.0 and it appeared to do nothing - it remembered all my settings (i have wi-fi disabled and i'm using the BT Whole Home discs).
I've attached pics of my router stats page. If anyone who understands what these mean could take a look, i'd be grateful!
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
At the time you took those shots all power, SNR and modulation was good, but the spread of downstream errors is slightly troubling, because in the time that channels below 235 MHz have racked up a handful, the channels above that but below 275 MHz are measuring many hundreds. Those at the moment are all pre-RS errors, meaning that the hub's error correction has caught and corrected them, and there's no material overhead from that. But if they keep building, and start breaking through as post-RS errors (meaning uncorrectable) that will have an impact on connection performance. Keep an eye on those figures and repost if they change materially, remembering that restarting the hub will zero the counters.
The other thought is how are you measuring speed? The benchmark is always with an ethernet connected device, because wifi can be both variable and constrained by the device and protocol it connects on. A high end device connected over 5 GHz, with a good signal and no bandwidth management by the router can hit around 550 Mbps, but I would be surprised if the BT system (or most mesh systems) would achieve that, because mesh wifi is about optimising solid coverage rather than optimising peak device speeds.
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Thank you for taking the time to reply, much appreciated.
I'll keep an eye on the errors and re-post if they increase significantly.
I was concerned that it was connecting to the network in a way that was capping my speed at 300 instead of the 500 (actually 550 i think?) that i should be.
I understand that the mesh approach won't typically give the top speeds, but i was previously consistently getting close to the 500 mark on most speed-test sites (including the Ookla one), and now i'm never breaking through that 300 mark. Not sure if the change is something to do with the line / hub, or maybe the discs or home devices themselves.
One final question for now - any known reason why resetting the hub didn't work properly? I held the pin in the reset hole for over 60 seconds, then switched the hub off for a while, but when it booted back up it was like no reset took place?
What speeds do you get at >> SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?
What i have just discovered (and do find strange) is that if i use my VPN, i can get 350 on the samknows test, but it's only 203 without the VPN? That's on the same PC - not hard-wired to the hub, but on an ethernet cable to one of the Whole Home dishes. I used to be able to get around 500 (without VPN) on exactly the same setup.
Same thing happens on the Ookla site.
Wouldn't it normally be the other way round in terms of the straight connection versus VPN?