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Started yesterday: download 0.3-2mb upload fine

Hello,

Yesterday our download speed dropped from 100mb to sub 2mb. Connection has been stable for a long time before this.

Was in modem mode, tried router mode, cycled power etc. etc. wired connection to PC, no new devices.

Any help much appreciated.

Thanks!

Date Time Error Number Error Description

 03/06/2020 

 19:46:53  82000400  Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
 
Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked21299000000 HzQAM2564.7 dBmV40.3 dB1290
Locked17267000000 HzQAM2564.1 dBmV40.4 dB1940
Locked18275000000 HzQAM2563.6 dBmV40.3 dB1790
Locked19283000000 HzQAM2563.1 dBmV40.0 dB2050
Locked20291000000 HzQAM2562.6 dBmV39.9 dB2320
Locked22307000000 HzQAM2565.3 dBmV40.3 dB960
Locked23315000000 HzQAM2565.2 dBmV40.3 dB960
Locked24323000000 HzQAM2565.4 dBmV39.9 dB1260
Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked960300000 HzATDMA48.0 dBmV64QAM640000030720 Kbits/sec
Locked1053700000 HzATDMA46.8 dBmV64QAM640000030720 Kbits/sec
Locked1146200000 HzATDMA47.3 dBmV64QAM640000030720 Kbits/sec
Locked1239400000 HzATDMA47.3 dBmV64QAM640000030720 Kbits/sec

 

Screenshot from 2020-06-03 21-29-10.png

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Re: Started yesterday: download 0.3-2mb upload fine

Hi.
Send me a pm with postcode, account number and area code if you know this and I will look into it for you.

To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any of the info I've asked for in this thread as it's public

Thanks Scott

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