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coatsy101
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Message 1 of 22
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Speeds very poor since outage a few weeks ago

Had a outage a few weeks ago and speeds been poor since 

Equipment test shows no issues 

 

SmartSelect_20210627-121210_Speedtest.jpg

 upload is fine tho first pic is wifi second is wired pc 

coatsy101_0-1624793305699.png

 

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jbrennand
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Message 2 of 22
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Re: Speeds very poor since outage a few weeks ago

Try a pinhole rest first.

First make sure the 2 passwords on the Hub sticker are still there and legible!

Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time.

See if that sorts it.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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coatsy101
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Message 3 of 22
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Re: Speeds very poor since outage a few weeks ago

already tried this also no improvement 

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jbrennand
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Message 4 of 22
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Re: Speeds very poor since outage a few weeks ago

Have you checked first that “known network faults” are all fixed?

As well as trying the “check service,” Area status webpage" also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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coatsy101
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Message 5 of 22
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Re: Speeds very poor since outage a few weeks ago

ive done a equipement test a network test and reset router many times   

 

my downloads are very poor but upload speeds are fine which is why i find this wierd 

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jbrennand
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Message 6 of 22
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Re: Speeds very poor since outage a few weeks ago

What does the 0800 number report?

Then, Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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coatsy101
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Message 7 of 22
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Re: Speeds very poor since outage a few weeks ago

1330750000-2.238256 qam25
2218750000-526256 qam11
3226750000-4.732256 qam12
4234750000-4.533256 qam13
5242750000-4.234256 qam14
6250750000-4.236256 qam15
7258750000-4.435256 qam16
8266750000-3.735256 qam17
9274750000-3.736256 qam18
10282750000-3.237256 qam19
11290750000-2.538256 qam20
12298750000-3.237256 qam21
13306750000-2.737256 qam22
14314750000-2.438256 qam23
15322750000-2.938256 qam24
16370750000-238256 qam26
17378750000-1.240256 qam27
18386750000-2.238256 qam28
19394750000-1.536256 qam29
20402750000-138256 qam30
21410750000-1.238256 qam31
22418750000-0.539256 qam32
23426750000-138256 qam33
24434750000-1.438256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6814339289
2Locked26.320096394761725026589
3Locked32.9731225562602
4Locked33.445468043149218
5Locked34.37658723140751
6Locked36.340462895950
7Locked35.7558128652
8Locked35.5731716092
9Locked36.6674257052
10Locked37.66963310795
11Locked38.97990617285
12Locked37.6440638982
13Locked37.6444456929
14Locked38.6523477770
15Locked38.6328706577
16Locked38.94786319870106
17Locked40.3280598963
18Locked38.6199297297
19Locked36.36707834765
20Locked38.6336558043
21Locked38.922269230064
22Locked39.32521739443
23Locked38.954799103958
24Locked38.690707273520
15370000051512064 qam10
23940000049.5512064 qam12
34620000051512064 qam11
46030000051512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0000
3ATDMA0040
4ATDMA0020

 

TimePriorityDescription27/06/2021 13:41:24Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:41:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:19:18Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:19:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:12:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:08:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:41:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:41:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:31:6Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:30:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:22:12Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:21:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:21:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:08:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:08:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:58:34Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:58:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:52:20Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:52:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:30:52Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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coatsy101
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Message 8 of 22
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Re: Speeds very poor since outage a few weeks ago

1330750000-2.238256 qam25
2218750000-526256 qam11
3226750000-4.732256 qam12
4234750000-4.533256 qam13
5242750000-4.234256 qam14
6250750000-4.236256 qam15
7258750000-4.435256 qam16
8266750000-3.735256 qam17
9274750000-3.736256 qam18
10282750000-3.237256 qam19
11290750000-2.538256 qam20
12298750000-3.237256 qam21
13306750000-2.737256 qam22
14314750000-2.438256 qam23
15322750000-2.938256 qam24
16370750000-238256 qam26
17378750000-1.240256 qam27
18386750000-2.238256 qam28
19394750000-1.536256 qam29
20402750000-138256 qam30
21410750000-1.238256 qam31
22418750000-0.539256 qam32
23426750000-138256 qam33
24434750000-1.438256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6814339289
2Locked26.320096394761725026589
3Locked32.9731225562602
4Locked33.445468043149218
5Locked34.37658723140751
6Locked36.340462895950
7Locked35.7558128652
8Locked35.5731716092
9Locked36.6674257052
10Locked37.66963310795
11Locked38.97990617285
12Locked37.6440638982
13Locked37.6444456929
14Locked38.6523477770
15Locked38.6328706577
16Locked38.94786319870106
17Locked40.3280598963
18Locked38.6199297297
19Locked36.36707834765
20Locked38.6336558043
21Locked38.922269230064
22Locked39.32521739443
23Locked38.954799103958
24Locked38.690707273520
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coatsy101
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Message 9 of 22
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Re: Speeds very poor since outage a few weeks ago

15370000051512064 qam10
23940000049.5512064 qam12
34620000051512064 qam11
46030000051512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0030
2ATDMA0000
3ATDMA0040
4ATDMA0020
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coatsy101
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Message 10 of 22
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Re: Speeds very poor since outage a few weeks ago

27/06/2021 13:41:24Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:41:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:19:18Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:19:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:12:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 13:08:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:41:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:41:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:31:6Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:30:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:22:12Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:21:51noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:21:51ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:08:30Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 12:08:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:58:34Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:58:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:52:20Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:52:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;27/06/2021 11:30:52Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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