Also in the meantime we can check your connection, please share the results from the following
Hub Stats:
Open http://192.168.0.1/ or http://192.168.100.1/ (if you have your Hub in Modem mode) in your browser
For Hubs 2 & 3 - DO NOT LOG IN, just click “Check Router Status”
For Hub 4 - When the page appears LOG IN then click on: Advanced Settings > Tools > Network Status.
Please copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs in replies here.
If this is your first time you may have to do first setup of hub password.
If I've helped please let me know
🙂 Matt
A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQMTechnical Support - AV & Networking - Customer Service - Finance - Culinary - Construction