Menu
Reply
  • 10
  • 0
  • 0
teejk
Tuning in
701 Views
Message 1 of 16
Flag for a moderator

Speeds get really bad until I reset my modem

See title. On Vivid 100. Resetting superhub 3 gives me instant speed boost. Happens about every day 😞

My upstream power levels appear very low 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1394000004.525512064 qam4
2603000004.5512064 qam1
3461999754.5512064 qam3
4537000004.5512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12990000001.235256 qam21
21390000003.735256 qam1
31470000003.535256 qam2
41550000003.435256 qam3
5163000000335256 qam4
61710000002.735256 qam5
71790000002.235256 qam6
81870000002.535256 qam7
91950000002.235256 qam8
102030000002.235256 qam9
11211000000235256 qam10
12219000000230256 qam11
13227000000232256 qam12
142350000002.235256 qam13
15243000000235256 qam14
162510000001.535256 qam15
172590000001.235256 qam16
18267000000135256 qam17
19275000000135256 qam18
202830000000.735256 qam19
212910000001.435256 qam20
223070000001.435256 qam22
23315000000135256 qam23
24323000000235256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked35.546800126140
2Locked35.7107152185325
3Locked35.590311133106
4Locked35.783885143706
5Locked35.576847127332
6Locked35.761301180254
7Locked35.761305172006
8Locked35.559459157409
9Locked35.555776301385
10Locked35.747328308991
11Locked35.544328191463
12Locked30.513331179163385310
13Locked32.815654737571647443
14Locked35.7465175160
15Locked35.5410464164
16Locked35.54307216298
17Locked35.54603518367
18Locked35.55687925325
19Locked35.75436321081
20Locked35.56706129938
21Locked35.56063933826
22Locked35.538146115786
23Locked35.536860132784
24Locked35.73617924017




0 Kudos
Reply
  • 10
  • 0
  • 0
teejk
Tuning in
699 Views
Message 2 of 16
Flag for a moderator

Re: Speeds get really bad until I reset my modem

0 Kudos
Reply
  • 11.8K
  • 1.08K
  • 2.56K
griffin
Alessandro Volta
687 Views
Message 3 of 16
Flag for a moderator

Re: Speeds get really bad until I reset my modem

It looks like you have a downstream SNR problem as your SNR is marginal on most channels and very poor on a couple channels.

You will need to contact VM for resolution, either by waiting here about a week until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

  • 10
  • 0
  • 0
teejk
Tuning in
640 Views
Message 4 of 16
Flag for a moderator

Re: Speeds get really bad until I reset my modem

Yeah calling that number was the worst experience ever. Guy didn't even bother to do a remote look up on my modem status and tried to sell me wi-fi repeaters...

0 Kudos
Reply
  • 29
  • 0
  • 2
Forum Team (Retired) Roxie_G
Forum Team (Retired)
628 Views
Message 5 of 16
Flag for a moderator

Re: Speeds get really bad until I reset my modem

Hi Teejk,

 

Sorry for the inconvenience about your speed issue.

 

We can do this via online chat to book an appointment for a technician visit.

 

Let me know how it goes.

 

Kind Regardrs,

Roxie_G

0 Kudos
Reply
  • 10
  • 0
  • 0
teejk
Tuning in
590 Views
Message 6 of 16
Flag for a moderator

Re: Speeds get really bad until I reset my modem

No luck with the chat, only asked me to factory reset my modem, not available today. Current speeds (on Vivid 100 subscription), no other devices connected, ethernet connection:

Screenshot 2019-03-24 at 14.22.33.png

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000000.735256 qam21
21390000003.535256 qam1
31470000003.435256 qam2
41550000003.235256 qam3
51630000002.735256 qam4
61710000002.535256 qam5
71790000002.235256 qam6
81870000002.435256 qam7
91950000002.235256 qam8
10203000000235256 qam9
112110000001.935256 qam10
122190000001.931256 qam11
132270000001.731256 qam12
14235000000235256 qam13
152430000001.935256 qam14
162510000001.435256 qam15
172590000001.235256 qam16
182670000000.735256 qam17
192750000000.735256 qam18
202830000000.235256 qam19
212910000000.735256 qam20
22307000000135256 qam22
233150000000.735256 qam23
243230000001.735256 qam24

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked35.5214631680
2Locked35.7107881974
3Locked35.798641204
4Locked35.598171536
5Locked35.766091163
6Locked35.785601393
7Locked35.7131871208
8Locked35.5122501675
9Locked35.7126124614
10Locked35.7101802822
11Locked35.7109111442
12Locked31.119060124138643922
13Locked31.4251676184128659698
14Locked35.511104281
15Locked35.51098889
16Locked35.712055188
17Locked35.517781129
18Locked35.717830208
19Locked35.518117124
20Locked35.522279421
21Locked35.719190887
22Locked35.7188151222
23Locked35.7241111037
24Locked35.52740155
0 Kudos
Reply
  • 11.8K
  • 1.08K
  • 2.56K
griffin
Alessandro Volta
576 Views
Message 7 of 16
Flag for a moderator

Re: Speeds get really bad until I reset my modem

You are still getting the suck out on the two downstream channels,and for the Live Chat advise, is very poor to say the least. VM need to resolve this issue,

From what I can gather, there seems to be two versions of the Live Chat, a general one which deals will general queries which seems to be staffed by the outsourced staff, and one that is designed to answer queries generated by this Forum which is accessed through a link issued by a Forum Team redirector, member which is staffed by a team designed to deal with technical queries.

It looks like you have contacted the former as you did not receive a link for the later, judging by the very poor response you got.

The old, technically trained Swansea Team would be onto the problem and booked an engineer for you (if not an area problem), VM remind us why you closed Swansea down.

  • 10
  • 0
  • 0
teejk
Tuning in
546 Views
Message 8 of 16
Flag for a moderator

Re: Speeds get really bad until I reset my modem

Another 40 minutes on chat finally got an appointment for a tech to come by (like pulling teeth, and I'm paying them!)

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000001.535256 qam21
21390000003.735256 qam1
31470000003.535256 qam2
41550000003.235256 qam3
51630000002.735256 qam4
61710000002.535256 qam5
71790000002.235256 qam6
81870000002.535256 qam7
91950000002.435256 qam8
102030000002.535256 qam9
112110000002.435256 qam10
122190000002.429256 qam11
132270000002.225256 qam12
142350000002.435256 qam13
152430000002.235256 qam14
162510000001.535256 qam15
172590000001.435256 qam16
182670000000.735256 qam17
19275000000135256 qam18
202830000000.735256 qam19
212910000001.535256 qam20
223070000001.735256 qam22
233150000001.435256 qam23
243230000002.435256 qam24

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked35.54642514782
2Locked35.53412128714
3Locked35.72855920697
4Locked35.52770122167
5Locked35.52388018049
6Locked35.72461818925
7Locked35.73349616671
8Locked35.53177318424
9Locked35.53249531555
10Locked35.72630927839
11Locked35.52681519942
12Locked29.5786494165350651767
13Locked25.5330292744412620310
14Locked35.7279761773
15Locked35.5277341606
16Locked35.5299773095
17Locked35.5403063465
18Locked35.5422204678
19Locked35.7424233608
20Locked35.5497465285
21Locked35.7436105552
22Locked35.74112615244
23Locked35.55090216658
24Locked35.7571254326

Screenshot 2019-03-25 at 08.48.03.png

0 Kudos
Reply
  • 1.06K
  • 38
  • 53
Forum Team (Retired) David_Pn
Forum Team (Retired)
542 Views
Message 9 of 16
Flag for a moderator

Re: Speeds get really bad until I reset my modem

Hello teejk

 

Thank you for your message and for letting us know that an appointment has been arranged for a technical visit.

 

We are confident that our technical team will be best placed to investigate this service issue. 

 

We look forward to hearing about how the visit goes. 

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 10
  • 0
  • 0
teejk
Tuning in
474 Views
Message 10 of 16
Flag for a moderator

Re: Speeds get really bad until I reset my modem

Same problems... was on holiday for 2 weeks came back found same thing.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000001.535256 qam21
21710000002.235256 qam5
3179000000235256 qam6
41870000002.535256 qam7
51950000002.235256 qam8
62030000002.535256 qam9
72110000002.435256 qam10
82190000002.724256 qam11
92350000002.535256 qam13
102430000001.735256 qam14
112510000001.935256 qam15
12259000000135256 qam16
13267000000135256 qam17
142750000000.535256 qam18
152830000000.735256 qam19
162910000001.235256 qam20
173070000001.735256 qam22
183150000001.735256 qam23
193230000002.735256 qam24
203790000003.936256 qam25
21387000000436256 qam26
22395000000435256 qam27
234030000004.336256 qam28



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked35.7223708812
2Locked35.51899114199
3Locked35.710201010805
4Locked35.52148311270
5Locked35.72004121209
6Locked35.51590919330
7Locked35.51724811122
8Locked2410724560081438079
9Locked35.519595765
10Locked35.5187431416
11Locked35.5177361253
12Locked35.5225022232
13Locked35.5216572003
14Locked35.5231822140
15Locked35.5261562669
16Locked35.7220842881
17Locked35.5210945490
18Locked35.7228248294
19Locked35.7258211874
20Locked36.311999997
21Locked36.316999985
22Locked35.727508366
23Locked36.332345348

 

Screenshot_1.jpg

0 Kudos
Reply