Hi BColligan01,
Welcome to the Community Forums! Thank you for your first post.
I'm sorry to hear you've not been receiving your expected speeds since your services were installed. I believe that I have been able to find your account and can see that there are some signal level issues affecting your connection which will be the culprit. This will require an engineer's visit to resolve.
I'm going to pop you over a PM now so I can take some more details and get this arranged for you 🙂
Please find my message over at the purple envelope.
Beth
Beth